Subject: Re: Missing item - Order #600769132 - Urgent !
From: Den_Rachel <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Jaymar Tolentino <[email-masked]>, "Returns.fc" <[email-masked]>, Alina D'Souza <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 1 Jul 2020 10:28:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mary Anne,

Thank you for your email.

Could you please share the serial number?

Best Regards,

Rachel Alabado
Customer Service
Denaster General Trading LLC
Gold & Diamond Park,
Building No. 7, Office 116,
Sheikh Zayed Rd
P.O. Box: 487463
Dubai, U.A.E.

Tel:   +971 (0)4 4473106

> On Jul 1, 2020, at 9:16 AM, Mary Anne Agapito <[email-masked]> wrote:
> 
> Hi Rachel,
> 
> May we have an update on this case, please?
> 
> The customer keeps on follow8ing up and asking for her refund.
> 
> Please advise. Thank you
> Warm Regards,
> 
> Mary Anne Agapito
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <mailto:[email-masked]> │ w: www.mumzworld.com <http://www.mumzworld.com/>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
> 
> 
> 
> 
> On Mon, Jun 29, 2020 at 1:34 PM Den_Rachel <[email-masked] <mailto:[email-masked]>> wrote:
> Dear Team,
> 
> Thank you for your email.
> 
> 
> Please be informed that we have forwarded over your concern with the brand and still checking what is the best option to assist you with this case.
> We will get back to you with an update.
> 
> Meantime, please bear with us.
> 
> 
> 
> Best Regards,
> 
> Rachel Alabado
> Customer Service
> Denaster General Trading LLC
> Gold & Diamond Park,
> Building No. 7, Office 116,
> Sheikh Zayed Rd
> P.O. Box: 487463
> Dubai, U.A.E.
> 
> Tel:   +971 (0)4 4473106
> 
>> 
>> 
>> 
>> 
>>> Begin forwarded message:
>>> 
>>> From: Mary Anne Agapito <[email-masked] <mailto:[email-masked]>>
>>> Subject: Re: Missing item - Order #600769132 - Urgent !
>>> Date: June 28, 2020 at 5:45:52 PM GMT+4
>>> To: [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>
>>> Cc: Mostafa Said <[email-masked] <mailto:[email-masked]>>, Ekta Jesswani <[email-masked] <mailto:[email-masked]>>, lastmile <[email-masked] <mailto:[email-masked]>>, "Outbound.fc" <[email-masked] <mailto:[email-masked]>>, customer care <[email-masked] <mailto:[email-masked]>>, Radwa Ali <[email-masked] <mailto:[email-masked]>>, Jaymar Tolentino <[email-masked] <mailto:[email-masked]>>, "Returns.fc" <[email-masked] <mailto:[email-masked]>>, "Alina D'Souza" <[email-masked] <mailto:[email-masked]>>, Eugene Mugisa <[email-masked] <mailto:[email-masked]>>
>>> 
>>> Hi Team,
>>> 
>>> We need your assistance in this case.
>>> 
>>> The customer received an empty box, the camera is missing. As per our team in the warehouse, it's an SOP not to open any sealed package. 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> Here is the PO: POMUMZ_DXB167574
>>> 
>>> Now, the customer is asking for a refund. Please assist and advise.
>>> 
>>> Thank you
>>> Warm Regards,
>>> 
>>> Mary Anne Agapito
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <mailto:[email-masked]> │ w: www.mumzworld.com <http://www.mumzworld.com/>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>>> 
>>> 
>>> 
>>> 
>>> On Wed, Apr 1, 2020 at 10:46 AM Radwa Ali <[email-masked] <mailto:[email-masked]>> wrote:
>>> Thank you Mostafa.
>>> 
>>> @Ekta Jesswani <mailto:[email-masked]>  Please assist with the issue below.
>>> Outbound advised the box was not opened customer says she received an empty box and she is very frustrated.
>>> 
>>> Radwa Ali
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>  │ w: www.mumzworld.com <http://www.mumzworld.com/>
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>>> 
>>> 
>>> 
>>> On Tue, Mar 31, 2020 at 3:44 PM Mostafa Said <[email-masked] <mailto:[email-masked]>> wrote:
>>> Hello Radwa,
>>> 
>>> I have checked the CCTV for packing this order, but please note that we are not opening any box as per our SOP.
>>> So the item packed as we received. 
>>> 
>>> On Tue, Mar 31, 2020 at 2:40 PM Radwa Ali <[email-masked] <mailto:[email-masked]>> wrote:
>>> Hi Team,
>>> Appreciate your assistance with this issue. the customer has the below SKU in her order and it is supposedly shipped.
>>> When she received it the box was empty and had no Camera.
>>> Please investigate as this cost 735 AED and she is very unhappy.
>>> 
>>> Order #600769132
>>> AWB #MumzDriver
>>> Courier:MumzDriver / Moeen
>>> Missing item:Ring - Stick Up Wired HD Security Camera - White
>>> SKU:DNT-8SN1S9-WEU0 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1092467>
>>> Picture of the missing item if available:
>>> 
>>> Radwa Ali
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>  │ w: www.mumzworld.com <http://www.mumzworld.com/>
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>>> 
>>> 
>>> -- 
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>>> 
>>> 
>>> -- 
>>> 
>> 
>