Subject: Re: Reward Points - 600855529
From: Mary Anne Agapito <[email-masked]>
To: Pradeep M <[email-masked]>, Amr Abed <[email-masked]>, Sara Ahmed <[email-masked]>, Dhanasekar Pandi <[email-masked]>
Cc: customer care <[email-masked]>, Angeli Fontillas <[email-masked]>
Date: Wed, 1 Jul 2020 09:30:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this, please?

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 28, 2020 at 9:28 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> A gentle reminder on the above request.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 27, 2020 at 10:01 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Kindly advise, the customer keeps on following up.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 23, 2020 at 10:43 AM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> May we have an update on this please?
>>>
>>> Customer is following up.
>>>
>>> Thank you.
>>>
>>> On Wed, 17 Jun 2020 at 19:57, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> May we have an update on this please?
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 2:37 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team
>>>>>
>>>>> Kindly update urgently.
>>>>>
>>>>> Regarsd
>>>>>
>>>>> On Thu, May 28, 2020 at 9:47 AM Sara Ahmed <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Looping Pradeep to assist
>>>>>>
>>>>>> On Thu, 28 May 2020 at 08:59, Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Sara and Amr,
>>>>>>>
>>>>>>> The customer earned 5768 points when the above order was placed,
>>>>>>> however, when she checked her balance it's just 132.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> She wants to place another order with the points that she earned but
>>>>>>> was surprised on the remaining balance.
>>>>>>>
>>>>>>> May we ask why?
>>>>>>>
>>>>>>> Please advise. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> *Sara Ahmed*
>>>>>>
>>>>>> Head of Technology
>>>>>>
>>>>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>>>>
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>