Subject: Re: 100132294- Cancellation
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Wed, 1 Jul 2020 09:22:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Please create the CRA asap.

We need to raise a refund.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 27, 2020 at 4:51 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> As per the record, t was you who created the CRA for this order on
>
>
> There is one item you have missed and it also needs the CRA.
>
> Please create the CRA for - *PST-VT80-166603*
>
> The customer keeps on following up on refund and we are unable to initiate
> because of this one item.
>
> Awaiting your reply. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Fri, Jun 26, 2020 at 6:59 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Denmark,
>>
>> As per our conversation, the item mentioned above is not there, hence, it
>> has not been included on the CRA.
>>
>> Is there anyway we could trace who created the CRA and received it?
>>
>> Please assist. This is long overdue.
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Fri, Jun 19, 2020 at 1:14 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> A gentle reminder on the above.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jun 17, 2020 at 6:58 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> One item has been missed when CRA (CRAKTM6408) was created.
>>>>
>>>> Please update to initiate the refund.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Fri, Jun 12, 2020 at 4:51 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The CRA created was incomplete. There is one item that was missed.
>>>>>
>>>>> 100132294 PST-VT80-166603
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=472178> VTech
>>>>> - Tiny Tot Driver
>>>>>
>>>>> Please update the CRA to initiate a refund. Also, pls advise when done.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 13, 2020 at 12:20 PM Reports Wimo <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Ronald,
>>>>>>
>>>>>> Well noted.
>>>>>> We will return the shipment as soon as possible.
>>>>>>
>>>>>> *Naveed Hussain – *Customer Happiness Executive
>>>>>>
>>>>>>
>>>>>> *T*: +971-800 2465 *|* *M: *+971-58 3059811
>>>>>> *@:* [email-masked] *W*: www.wimoapp.com
>>>>>> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>>>>>>
>>>>>>
>>>>>> On Wed, May 13, 2020 at 11:52 AM Ronald Gaviola <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Reports WimoShip <[email-masked]> Naveed.
>>>>>>>
>>>>>>> FYA- 1013000037958
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ronald
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 13, 2020 at 10:56 AM Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> This from Dubai, Please check with Ronald
>>>>>>>>
>>>>>>>> @Ronald Gaviola <[email-masked]> FYI
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, May 10, 2020 at 11:40 AM Michaela Manibo <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> Please advise courier to get this order returned ASAP.  Customer
>>>>>>>>> cannot receive and is waiting for the refund.
>>>>>>>>>
>>>>>>>>> Thanks!
>>>>>>>>>
>>>>>>>>>