Subject: Re: Missing item - Order #600769132 - Urgent !
From: Mary Anne Agapito <[email-masked]>
To: Den_Rachel <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Jaymar Tolentino <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 1 Jul 2020 09:16:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Rachel,

May we have an update on this case, please?

The customer keeps on follow8ing up and asking for her refund.

Please advise. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 29, 2020 at 1:34 PM Den_Rachel <[email-masked]> wrote:

> Dear Team,
>
> Thank you for your email.
>
>
> Please be informed that we have forwarded over your concern with the brand
> and still checking what is the best option to assist you with this case.
> We will get back to you with an update.
>
> Meantime, please bear with us.
>
>
>
> Best Regards,
>
> Rachel Alabado
> Customer Service
> Denaster General Trading LLC
> Gold & Diamond Park,
> Building No. 7, Office 116,
> Sheikh Zayed Rd
> P.O. Box: 487463
> Dubai, U.A.E.
>
> Tel:   +971 (0)4 4473106
>
>
>
>
>
> Begin forwarded message:
>
> *From: *Mary Anne Agapito <[email-masked]>
> *Subject: **Re: Missing item - Order #600769132 - Urgent !*
> *Date: *June 28, 2020 at 5:45:52 PM GMT+4
> *To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked],
> [email-masked]
> *Cc: *Mostafa Said <[email-masked]>, Ekta Jesswani <
> [email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <
> [email-masked]>, customer care <[email-masked]>, Radwa
> Ali <[email-masked]>, Jaymar Tolentino <[email-masked]>,
> "Returns.fc" <[email-masked]>, "Alina D'Souza" <
> [email-masked]>, Eugene Mugisa <[email-masked]>
>
> Hi Team,
>
> We need your assistance in this case.
>
> The customer received an empty box, the camera is missing. As per our team
> in the warehouse, it's an SOP not to open any sealed package.
>
>
>
>
>
> Here is the PO: POMUMZ_DXB167574
>
> Now, the customer is asking for a refund. Please assist and advise.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Apr 1, 2020 at 10:46 AM Radwa Ali <[email-masked]> wrote:
>
>> Thank you Mostafa.
>>
>> @Ekta Jesswani <[email-masked]>  Please assist with the issue below.
>> Outbound advised the box was not opened customer says she received an
>> empty box and she is very frustrated.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Tue, Mar 31, 2020 at 3:44 PM Mostafa Said <[email-masked]>
>> wrote:
>>
>>> Hello Radwa,
>>>
>>> I have checked the CCTV for packing this order, but please note that we
>>> are not opening any box as per our SOP.
>>> So the item packed as we received.
>>>
>>> On Tue, Mar 31, 2020 at 2:40 PM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi Team,
>>>> Appreciate your assistance with this issue. the customer has the below
>>>> SKU in her order and it is supposedly shipped.
>>>> When she received it the box was empty and had no Camera.
>>>> Please investigate as this cost 735 AED and she is very unhappy.
>>>>
>>>> Order #600769132
>>>> AWB #MumzDriver
>>>> Courier:MumzDriver / Moeen
>>>> Missing item:Ring - Stick Up Wired HD Security Camera - White
>>>> SKU:DNT-8SN1S9-WEU0
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1092467>
>>>> Picture of the missing item if available:
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>> --
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>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>> an email to [email-masked].
>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-9BQp%3D7G%3DbY%3Dx4TJ1poVqdqx7cyrzFCZjdHf_6DX3m1aw%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-9BQp%3D7G%3DbY%3Dx4TJ1poVqdqx7cyrzFCZjdHf_6DX3m1aw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>>>
>>> --
>>>
>>>
>
>