Subject: Re: Urgent: Need CST ID to Dispatch << Reference ID: 59806626 >>
From: Ronald Gaviola <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: "Hesham Hatem (DHL AE)" <[email-masked]>, Pavankumar A <[email-masked]>, Anne D’souza <[email-masked]>, Ekta Jesswani <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Rodina Magdy <[email-masked]>, lastmile <[email-masked]>
Date: Wed, 1 Jul 2020 08:36:50 +0400
List-Id: <ccteam.mumzworld.com>

@Anne D’souza <[email-masked]> Over to you.

Please send us the ID asap to reship.

Regards,
Ronald

On Wed, Jul 1, 2020 at 2:57 AM <[email-masked]> wrote:

> Hi Hesham,
>
>
> Good day.
>
>
> From my understanding on this issue. When MUMZWORLD reached out the
> consignee for these 3 shipments, the consignee reverted to MUMZWORLD
> claiming the ID copy was already sent to DHL.
>
>
> This cannot be correct, as we will only reach out to the shipper (
> MUMZWORLD ) for additional information on the consignee.
>
>
> The consignee will not have the correct POC for DHL UAE, aswell.
>
>
> I usually receive the ID copies, from Ms Johannes in MUMZWORLD. These ID
> copies are forwarded to DP Team for review & shipment release. Unless, the
> shipment is already returned.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked], rodina@
> mumzworld.com, [email-masked]
> >> Subject: Re: Urgent: Need CST ID to Dispatch
> >> Sent: Tue, 30 Jun 2020 09:48:27 UTC+04:00
> >>
> >>
> Hesham,
>
> >>
> AWB: 3396715302, 3396715372, 3396715442
>
> >>
>
> >>
>
> >>
>
> >>
> Regards,
> Ronald
>
> >>
>
>
> >>
> On Tue, Jun 30, 2020 at 9:43 AM Hesham Hatem (DHL AE) <
> [email-masked]> wrote:
> >>
>
>> Hi Ronald,
>>
>>
>>
>> Can you please share the air waybill numbers also to whom in DHL they
>> have send the passport copies.
>>
>>
>>
>> [[:removedImage(image002.png):]]
>>
>>
>>
>> Hi Khalid,
>>
>>
>>
>> Once received please look into this .
>>
>>
>>
>> Regards,
>>
>> *Hesham* *Hatem*
>> >> Major Accounts Manager
>> >>
>> >> DHL EXPRESS
>> >> P.O.Box 6252
>> >> Dubai
>> >> United Arab Emirates
>> >>
>> >> Phone: +971 4 2924858
>> >> Mobile: +971 50 1898588
>>
>> [[:removedImage(image001.png):]] <http://hcoronavirus.dhl>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> >> *Sent:* 30 June 2020 09:29
>> >> *To:* Pavankumar A <[email-masked]>; Hesham Hatem (DHL AE) <
>> [email-masked]>
>> >> *Cc:* ae.mumzworld <[email-masked]>; Anne D’souza <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; customer care <
>> [email-masked]>; Amir Julkarnain <[email-masked]>; Rodina
>> Magdy <[email-masked]>; lastmile <[email-masked]>
>> >> *Subject:* Re: Urgent: Need CST ID to Dispatch
>>
>>
>>
>> +Hesham Hatem (DHL AE) <[email-masked]>
>>
>>
>>
>> This is very concerning. Our team is taking time to call customers and
>> collecting the passport which is being shared to DHL immediately. However,
>> we are still getting the package returned after sharing the IDs.
>>
>>
>>
>> What part of the process are we missing?
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Mon, Jun 29, 2020 at 5:58 PM Pavankumar A <[email-masked]>
>> wrote:
>>
>> Hi Khalid,
>>
>>
>>
>> Can you confirm here, Please?
>>
>>
>>
>> We are waiting for your reply
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 25, 2020 at 5:09 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> +ae.mumzworld <[email-masked]> Khalid
>>
>>
>>
>> Please confirm if you have the passport details of this customer so we
>> can proceed with reship now.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Jun 25, 2020 at 4:33 PM Anne D’souza <[email-masked]> wrote:
>>
>> Dear Ronald,
>>
>>
>>
>> This is what the customer replied.All 3 belong to the same customer.
>>
>>
>>
>> [[:removedImage(image002.png):]]
>>
>>
>>
>> Regards
>>
>> Anne
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 25, 2020 at 11:12 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Team,
>>
>>
>>
>> Just to clarify,
>>
>>
>>
>> These are returned shipments with us due to failure to meet the
>> requirements.
>>
>>
>>
>> We can only reship once we get the passport copy and full name
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Jun 25, 2020 at 10:58 AM Anne D’souza <[email-masked]> wrote:
>>
>> Dear Pavan,
>>
>>
>>
>> Email has been send to the customer. Shall update you as soon as I
>> receive the reply.
>>
>>
>>
>> Regards
>>
>> Anne
>>
>>
>>
>> On Thu, Jun 25, 2020 at 10:40 AM Pavankumar A <[email-masked]>
>> wrote:
>>
>> Dear Ekta,
>>
>>
>>
>> Please provide below JORDAN shipments CST ID for dispatch asap,
>>
>>
>>
>> 600896406
>>
>> 600896408
>>
>> 600896422
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> Regards,
>>
>> *Pavankumar A*
>> >> Last Mile Operations
>>
>> *P* +971 507074205
>> >> *E* [email-masked] <[email-masked]>
>> >>
>> >> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>> Dubai, UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
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>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
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>> .
>>
>>
>>
>>
>> --
>>
>> Regards,
>>
>> *Pavankumar A*
>> >> Last Mile Operations
>>
>> *P* +971 507074205
>> >> *E* [email-masked] <[email-masked]>
>> >>
>> >> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>> Dubai, UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
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>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
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