Subject: Re: AWB : 1208688084 & 1208690486 on hold for denied party screening. << Reference ID: 59015200 >>
From: Johannes Jade Pabeca <[email-masked]>
To: "ae.mumzworld" <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Customer Care Team <[email-masked]>, Eugene Mugisa <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 1 Jul 2020 08:26:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

You translated it literally, as per our Arabic team the name should be read
as   Ghoroub Al Maghribi

Best

On Wed, Jul 1, 2020 at 2:10 AM <[email-masked]> wrote:

> Hi Johannes,
>
>
> Good day.
>
>
> The shipments were returned back to MUMZWORLD on 25th June.
>
>
> According to our records, the consignee's name was : MOROCCAN GROUP.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked]
> >> Subject: Re: AWB : 1208688084 & 1208690486 on hold for denied party
> screening. << Reference ID: 59015200 >>
> >> Sent: Tue, 30 Jun 2020 09:35:02 UTC+04:00
> >>
> >>
> Hi DHL Team,
>
> >>
> Please see customers reply:
>
> >>
>
>> We were contacted by DHL, and they asked me to review you by changing the
>> name of the applicant, who is Grob Al-Almgrby is the name of a person
>> and not the name of an organization or company
>> >> تم التواصل مع شركه dhl وطلبو مني مراجعتكم بتغير اسم صاحب الطلب وهو
>> غروب المغربي Grob. Almgrby اسم شخص وليس اسم موؤسسه او شركه
>
>
> >>
> The customer is implying that the name of the order is under a person's
> name and not a business/or any organization.
>
> >>
> BR
>
>
> >>
> On Wed, Jun 24, 2020 at 9:52 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
> >>
>
>> Hi Amr/  Ronald,
>>
>> >>
>> The customer has been notified.
>>
>> >>
>> Pending response from the customer.
>>
>> >>
>> Thank you
>>
>> >>
>> On Tue, Jun 23, 2020 at 9:23 AM Amir Julkarnain <[email-masked]>
>> wrote:
>> >>
>>
>>> Hi Johannes,
>>>
>>> >>
>>> As discussed, we need your support here. Please do the needful.
>>>
>>> >>
>>> Best regards
>>>
>>> >>
>>> On Tue, 23 Jun 2020 at 08:38, Ronald Gaviola <[email-masked]>
>>> wrote:
>>> >>
>>>
>>>> Hello Leaders, +Amir Julkarnain <[email-masked]> +Ekta Jesswani
>>>> <[email-masked]>
>>>>
>>>> >>
>>>> Please support to get the details from the customer.
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>> Regards,
>>>> Ronald
>>>>
>>>> >>
>>>>
>>>> >>
>>>> On Tue, Jun 23, 2020 at 12:42 AM <[email-masked]> wrote:
>>>> >>
>>>>
>>>>> Hi Ronald,
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> Good day.
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> The subject shipments are currently on hold for denied party screening.
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> We require the following information:
>>>>>
>>>>>
>>>>> * >> *
>>>>>
>>>>> *1208688084 / 100160708_1*
>>>>> >>
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> 1.business activities of the consignee
>>>>>
>>>>> 2.website of the consignee (if exists)
>>>>>
>>>>> 3.full entity name
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> *1208690486 / 100160708_2*
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> 1.business activities of the consignee
>>>>>
>>>>> 2.website of the consignee (if exists)
>>>>>
>>>>> 3.full entity name
>>>>>
>>>>>
>>>>> >>
>>>>> Should you require any further assistance, please contact me directly.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> >>
>>>>> *Khalid Khalfan*
>>>>> Key Account Advisor
>>>>>
>>>>> >>
>>>>> DHL EXPRESS
>>>>> P.O.Box 6252
>>>>> Dubai
>>>>> United Arab Emirates
>>>>> 2924114
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>>>> >>
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>
>>>
>>> >>
>>> --
>>> >>
>>> *Amir Hussain Julkarnain*
>>> >> Junior Team Leader
>>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >>
>>>
>>
>>
>> >>
>> --
>> >>
>> *Johannes Jade *
>>
>> >>
>> >>
>>
>
>
> >>
>
> --
> >>
> *Johannes Jade *
>
> >>
> >>
>
>
>
>

-- 
*Johannes Jade *