Subject: Re: Feedback on the agents (Morning Team)
From: Urvika Chaudhary <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Tue, 30 Jun 2020 20:56:54 -0700 (MST)

Hi 

Please find below the count for the agents as on 30th June 

	30June 
	Public Comment 	Resolved 
Ankit 	OFF 	OFF 
Atul 	51 	52 
Ashutosh 	48 	44 
Tijo 	44 	34 

	chat 
Dipayan 	149 
Obiedo 	94 
Ahmed 	93 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, June 30, 2020 9:36:55 AM 
Subject: Re: Feedback on the agents (Morning Team) 

Hi 

Stern feedback will be shared with the agent and will ensure he exceeds this number and meet the set target. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "deeksha" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, June 30, 2020 9:27:58 AM 
Subject: Re: Feedback on the agents (Morning Team) 

Hi, 

We should push Tijo. Why is he doing less than 45 himself? Let’s ask these guys to at least what we decided with the client. 

Thanks 

Regards, 
Deeksha 

Sent from my iPhone 

On 30 Jun 2020, at 09:22, Urvika Chaudhary <[email-masked]> wrote: 

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Hi 

Please find below the productivity report for the agents - 

Tijo - 33 
Ashutosh- 43 
Atul- 44 
Ankit- 41 

Chats 

Dipayan- 137 
Ahmad-95 
Obiedo- 106 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "deeksha" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Tuesday, June 30, 2020 9:10:22 AM 
Subject: Re: Feedback on the agents (Morning Team) 

Hi Urvika, 

Could you please send me their productivity for yesterday? 

Thanks 

Regards, 
Deeksha 

Sent from my iPhone 

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On 27 Jun 2020, at 15:49, Rosette Modiri <[email-masked]> wrote: 

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Hi Ma'am 

Please find below the email performance of morning shift of 26-06-2020 : 

Atul- 30 
Ankit- 32 
Ashutosh- 37 
Tijo- 30 

Chat performance- 

- Dipayan :111 
- Obiedo : 94 
- Ahmad : OFF 

Regards, 
Rosette 

From: "Urvika Chaudhary" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 26 June, 2020 09:55:42 
Subject: Re: Feedback on the agents (Morning Team) 

Hi 

Please find below the email performance of morning shift- 

Atul- 39 
Ankit- 37 
Ashutosh- 36 
Tijo- 40 

Chat performance- 

68- Dipayan 
96- Obiedo 
84- Ahmad 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, June 25, 2020 9:13:58 AM 
Subject: Re: Feedback on the agents (Morning Team) 

HI 

Please find below the email performance of morning shift- 

Atul- 40 
Ankit- 33 
Ashutosh- 33 
Tijo- OFF 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, June 24, 2020 3:01:37 PM 
Subject: Re: Feedback on the agents (Morning Team) 

sure 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "deeksha" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, June 24, 2020 2:37:59 PM 
Subject: Re: Feedback on the agents (Morning Team) 

Hi Urvika, 

As discussed, please also include agents’ productivity also in your daily reports. 

Thanks 

Regards, 
Deeksha 

Sent from my iPhone 

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On 23 Jun 2020, at 18:45, Urvika Chaudhary <[email-masked]> wrote: 

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Hi 

Please find below the feedback for the agents: 

		
	Ashutosh 	Good understanding// asks relevant questions// Productivity is to be pushed more// he is confident with the queries. 
	Tijo 	Good understanding// Able to resolve the query confidently// Asks relevant questions// need to push more on productivity 
	Atul 	Productivity is satisfactory, needs to be pushed more- not confident with cases// needs to be advised on almost all the cases 

	Ankit OFF 	

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

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