Subject: Re: Missing Items - Order No. 200281348
From: Syed Yakoob <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Radwa Ali <[email-masked]>, lastmile <[email-masked]>, "ae.mumzworld" <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Wed, 1 Jul 2020 02:04:35 +0400
List-Id: <ccteam.mumzworld.com>

Hello Joyce,

200312078
Order still not on lfs. Please notify once the order is 100% committed on NS

Best Regards,

ᐧ

On Tue, 30 Jun 2020 at 12:40, Hyacinth Joyce <[email-masked]> wrote:

> Hi Ronald,
>
> Thank you for the update.
>
> We have processed replacement for the above mentioned missing items - so
> 200312078.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Wed, 24 Jun 2020 at 16:14, Ronald Gaviola <[email-masked]> wrote:
>
>> +ae.mumzworld <[email-masked]> Khalid,
>>
>>
>> Customer has received the package repacked and now there are three items
>> missing. We have reviewed the CCTV already and as per outbound they packed
>> all the items in one box.
>>
>> We shall consider these three items as lost.
>>
>> +Radwa - Please process replacement for these three items.
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Tue, Jun 23, 2020 at 6:06 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi All,
>>> Please check this and advise as we need to update the customer ASAP.
>>> Our systems show 1 package but the customer received it missing 3 pieces
>>> and it appears the package was opened and re-sealed?
>>> I have re-attached the photo shared by the customer.
>>> Please advise as we need to replace or refund the lost/missing items.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Sun, Jun 21, 2020 at 7:54 AM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> Hey Hyacinth,
>>>>
>>>> i reviewed the CCTV footage again and it was packed without any issue
>>>> like what my colleague said before.
>>>> but I see in the pics you sent that there's a repack tape on the
>>>> package.
>>>> Please check with DHL about this.
>>>>
>>>> On Sat, Jun 20, 2020 at 7:46 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> Please update.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Wed, 17 Jun 2020 at 13:14, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Habib,
>>>>>>
>>>>>> Please see the below images forwarded by the customer. The above
>>>>>> mentioned items are not received.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Tue, 16 Jun 2020 at 14:40, Muhammad Habib <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Hyacinth,
>>>>>>>
>>>>>>> CCTV footage has been reviewed. All items were packed correctly in 1
>>>>>>> package.
>>>>>>>
>>>>>>> On Tue, Jun 16, 2020 at 2:57 PM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>> The customer with the above mentioned order informed that she did
>>>>>>>> not receive the below items.
>>>>>>>>
>>>>>>>>
>>>>>>>> 200281348 HAS-E7496102
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1136434> Monopoly
>>>>>>>> Junior: DreamWorks Trolls World Tour Edition Board Game 1
>>>>>>>> 200281348 ZGT-61137
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1155037> Funville
>>>>>>>> - Who Am I 1
>>>>>>>>
>>>>>>>>
>>>>>>>> 200281348 ZGT-61151
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1155033> Funville
>>>>>>>> - Snakes & Ladders 1
>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>> Thanks & regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>
>>>> --
>>>>
>>>> --
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