Subject: Re: SO# 600873936 - SKU: FGI-DK-F650-BLACK
From: Anas nazzal <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: customer care <[email-masked]>, Jayson Reyes <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Tue, 30 Jun 2020 13:57:41 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly note that the customer requested to refund.
Please collect the item from the customer to proceed CRA

Best Regards,
Anas Nazzal

On Mon, Jun 22, 2020 at 1:30 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please arrange collection, CM want to install the item
>
> Regards
> Taqwa
>
> On Thu, Jun 11, 2020 at 12:07 PM Rajesh <[email-masked]> wrote:
>
>> Hi Joyce,
>>
>> Hope you are doing well
>>
>> Please let us know when it will be here.
>>
>>
>> **Stay Safe & Have A Great Day Ahead* *
>>
>>
>> Best Regards,
>>
>>
>>
>> *Rajeshkumar R*
>>
>> *E-commerce & Sales Co-ordinator*
>>
>> Dubai Office:
>>
>> Tel: +971 (4) 4421888   Extn: 509
>>
>> Fax: +971 (4) 4421999
>>
>> Mob: +971 (0)582190882
>>
>> [email-masked] <[email-masked]>*
>>
>> PO Box 29244, Dubai, UAE
>>
>> www.firstgroupinternational.com
>>
>>
>>
>> *Please print this email only if necessary. Go Green!*
>>
>>
>> On Thu, Jun 11, 2020 at 11:58 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Rajesh,
>>>
>>> Thank you for your email.
>>>
>>> The customer called again to follow up.
>>>
>>> We will arrange a collection and will bring the item to your end for
>>> assembly.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 8 Jun 2020 at 12:32, Rajesh <[email-masked]> wrote:
>>>
>>>> Hi Radwa,
>>>>
>>>> Hope you are doing well
>>>>
>>>> We don't provide the installation service to the customers. All the
>>>> instructions are mentioned in the leaflet which is in the packaging or the
>>>> customer can take online help to install the item.
>>>>
>>>> However, as a goodwill gesture, If the customer can bring it to our
>>>> warehouse, we can get it installed for them.
>>>>
>>>>
>>>> **Stay Safe & Have A Great Day Ahead* *
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> *Rajeshkumar R*
>>>>
>>>> *E-commerce & Sales Co-ordinator*
>>>>
>>>> Dubai Office:
>>>>
>>>> Tel: +971 (4) 4421888   Extn: 509
>>>>
>>>> Fax: +971 (4) 4421999
>>>>
>>>> Mob: +971 (0)582190882
>>>>
>>>> [email-masked] <[email-masked]>*
>>>>
>>>> PO Box 29244, Dubai, UAE
>>>>
>>>> www.firstgroupinternational.com
>>>>
>>>>
>>>>
>>>> *Please print this email only if necessary. Go Green!*
>>>>
>>>>
>>>> On Mon, Jun 8, 2020 at 12:17 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi Rajesh,
>>>>>
>>>>> Please check the item SKU above and advise if we can arrange
>>>>> installation as she was unable to do it herself.
>>>>> If so, please advise the charges,
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>