Subject: Re: Missing Items - Order No. 200281348 << Reference ID: 59276645 >>
From: Ronald Gaviola <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Radwa Ali <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Outbound.fc" <[email-masked]>, Customer Care Team <[email-masked]>, Asad <[email-masked]>
Date: Tue, 30 Jun 2020 13:04:35 +0400
List-Id: <ccteam.mumzworld.com>

Khalid,

The issue is not about the customer who has raised the complaint late. The
issue is they received a repacked shipment and there are items which are
missing from the original packaging.

Please check the attached photos.

Regards,
Ronald

On Fri, Jun 26, 2020 at 1:48 AM <[email-masked]> wrote:

> Hi Radwa, Ronald,
>
>
> Good day.
>
>
> This shipment was delivered on 26th May. In order to investigate on such
> incidents, they must be reported with  24 to 48 hours after delivery.
>
>
> I shall check with our concerned team on whether an investigation can be
> initiated. However, it is very unlikely.
>
>
> I will keep you posted, with the updates.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: RE: Missing Items - Order No. 200281348 << Reference ID:
> 59276645 >>
> >> Sent: Wed, 24 Jun 2020 16:41:31 UTC+04:00
> >>
> >>
>
> Hi All,
>
> The AWB# 4821452425
>
>
>
> *Radwa Ali*
> >> Customer Care Representative
> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> [[:removedImage(image001.png):]]
>
>
>
> *From:* [email-masked] <[email-masked]>
> >> *Sent:* Wednesday, June 24, 2020 4:32 PM
> >> *To:* [email-masked]; [email-masked]
> >> *Cc:* [email-masked]; [email-masked];
> [email-masked]; [email-masked]; [email-masked]
> >> *Subject:* Re: Missing Items - Order No. 200281348 << Reference ID:
> 59276645 >>
>
>
>
> Hi Ronald,
>
>
>
> Good day.
>
>
>
> Please confirm on the DHL waybill number on this shipment. It is not
> visible in the provided images.
>
>
>
> An investigation must be conducted, before declaring the items as lost.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
>
> [[:removedImage(image003.jpg):]]
>
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: Re: Missing Items - Order No. 200281348
> >> Sent: Wed, 24 Jun 2020 16:14:09 UTC+04:00
> >>
> >>
>
> +ae.mumzworld <[email-masked]> Khalid,
>
>
> >>
>
>
> >>
>
> Customer has received the package repacked and now there are three items
> missing. We have reviewed the CCTV already and as per outbound they packed
> all the items in one box.
>
>
> >>
>
> We shall consider these three items as lost.
>
>
> >>
>
> +Radwa - Please process replacement for these three items.
> >>
>
>
> >>
>
>
> >>
>
> Regards,
>
> Ronald
>
>
> >>
>
>
> >>
>
> On Tue, Jun 23, 2020 at 6:06 PM Radwa Ali <[email-masked]> wrote:
> >>
>
> Hi All,
>
> Please check this and advise as we need to update the customer ASAP.
>
> Our systems show 1 package but the customer received it missing 3 pieces
> and it appears the package was opened and re-sealed?
>
> I have re-attached the photo shared by the customer.
>
> Please advise as we need to replace or refund the lost/missing items.
>
>
> >>
>
> *Radwa Ali*
> >> Customer Care Representative
> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
> >>
>
> >>
>
>
> >>
>
>
> >>
>
> On Sun, Jun 21, 2020 at 7:54 AM Mostafa Said <[email-masked]>
> wrote:
> >>
>
> Hey Hyacinth,
>
>
> >>
>
> i reviewed the CCTV footage again and it was packed without any issue like
> what my colleague said before.
>
> but I see in the pics you sent that there's a repack tape on the package.
>
> Please check with DHL about this.
>
>
> >>
>
> On Sat, Jun 20, 2020 at 7:46 PM Hyacinth Joyce <[email-masked]>
> wrote:
> >>
>
> Hi team,
>
>
> >>
>
> Please update.
>
>
> >>
>
> Thank you.
>
>
> >>
>
> Best Regards,
> >>
>
> *Joyce Alvarado*
> * >> >> *
> >>
>
> Customer Care Representative
> * >> >> *
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
>
>
> >>
>
>
> >>
>
> On Wed, 17 Jun 2020 at 13:14, Hyacinth Joyce <[email-masked]> wrote:
> >>
>
> Hi Habib,
>
>
> >>
>
> Please see the below images forwarded by the customer. The above mentioned
> items are not received.
>
>
> >>
>
> [[:removedImage(image.png):]]
> >>
>
>
> >>
>
> [[:removedImage(image.png):]]
> >>
>
>
> >>
>
> Thank you.
>
>
> >>
>
> Best Regards,
> >>
>
> *Joyce Alvarado*
> * >> >> *
> >>
>
> Customer Care Representative
> * >> >> *
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
>
>
> >>
>
>
> >>
>
> On Tue, 16 Jun 2020 at 14:40, Muhammad Habib <[email-masked]>
> wrote:
> >>
>
> Dear Hyacinth,
> >>
> >>
>
> CCTV footage has been reviewed. All items were packed correctly in 1
> package.
>
>
> >>
>
> On Tue, Jun 16, 2020 at 2:57 PM Hyacinth Joyce <[email-masked]>
> wrote:
> >>
>
> Hi team,
>
>
> >>
>
> The customer with the above mentioned order informed that she did not
> receive the below items.
>
>
> >>
>
>
> >> 200281348
>
> HAS-E7496102
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1136434>
>
> Monopoly Junior: DreamWorks Trolls World Tour Edition Board Game
>
> 1
>
>
> >>
>
> 200281348
>
> ZGT-61137
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1155037>
>
> Funville - Who Am I
>
> 1
>
>
> >>
>
>
> >> 200281348
>
> ZGT-61151
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1155033>
>
> Funville - Snakes & Ladders
>
> 1
>
>
> >>
>
> Kindly check and advise ASAP.
>
>
> >>
>
> Thank you.
>
>
> >>
>
> Best Regards,
> >>
>
> *Joyce Alvarado*
> * >> >> *
> >>
>
> Customer Care Representative
> * >> >> *
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
>
>
>
>
> >>
>
> --
> >>
>
>
> * >> >> *
>
>
> * >> >> *
>
> Thanks & regards,
>
>
> >>
>
>
> * >> >> *
>
>
> * >> >> *
>
>
>
>
>
>
> >>
>
> --
> >>
>
>
> >>
>
>
>
> --
> >> You received this message because you are subscribed to the Google
> Groups "lastmile" group.
> >> To unsubscribe from this group and stop receiving emails from it, send
> an email to [email-masked]
> ([email-masked]) ([email-masked]
> ([email-masked]) ) .
> >> To view this discussion on the web visit
> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ--Stb2Ai0Cves9YqJnPrztis%3DNMz133Wx%2BMTavNT9uNyQ%40mail.gmail.com
> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ--Stb2Ai0Cves9YqJnPrztis%3DNMz133Wx%2BMTavNT9uNyQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
> >>
>
>
>
>
>
>
>
>