Subject: Re: Missing Items - Order No. 200281348
From: Hyacinth Joyce <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Radwa Ali <[email-masked]>, lastmile <[email-masked]>, "ae.mumzworld" <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Tue, 30 Jun 2020 12:40:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

Thank you for the update.

We have processed replacement for the above mentioned missing items - so
200312078.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, 24 Jun 2020 at 16:14, Ronald Gaviola <[email-masked]> wrote:

> +ae.mumzworld <[email-masked]> Khalid,
>
>
> Customer has received the package repacked and now there are three items
> missing. We have reviewed the CCTV already and as per outbound they packed
> all the items in one box.
>
> We shall consider these three items as lost.
>
> +Radwa - Please process replacement for these three items.
>
>
> Regards,
> Ronald
>
>
> On Tue, Jun 23, 2020 at 6:06 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi All,
>> Please check this and advise as we need to update the customer ASAP.
>> Our systems show 1 package but the customer received it missing 3 pieces
>> and it appears the package was opened and re-sealed?
>> I have re-attached the photo shared by the customer.
>> Please advise as we need to replace or refund the lost/missing items.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Sun, Jun 21, 2020 at 7:54 AM Mostafa Said <[email-masked]>
>> wrote:
>>
>>> Hey Hyacinth,
>>>
>>> i reviewed the CCTV footage again and it was packed without any issue
>>> like what my colleague said before.
>>> but I see in the pics you sent that there's a repack tape on the
>>> package.
>>> Please check with DHL about this.
>>>
>>> On Sat, Jun 20, 2020 at 7:46 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi team,
>>>>
>>>> Please update.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Wed, 17 Jun 2020 at 13:14, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Habib,
>>>>>
>>>>> Please see the below images forwarded by the customer. The above
>>>>> mentioned items are not received.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Tue, 16 Jun 2020 at 14:40, Muhammad Habib <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Hyacinth,
>>>>>>
>>>>>> CCTV footage has been reviewed. All items were packed correctly in 1
>>>>>> package.
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 2:57 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> The customer with the above mentioned order informed that she did
>>>>>>> not receive the below items.
>>>>>>>
>>>>>>>
>>>>>>> 200281348 HAS-E7496102
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1136434> Monopoly
>>>>>>> Junior: DreamWorks Trolls World Tour Edition Board Game 1
>>>>>>> 200281348 ZGT-61137
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1155037> Funville
>>>>>>> - Who Am I 1
>>>>>>>
>>>>>>>
>>>>>>> 200281348 ZGT-61151
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1155033> Funville
>>>>>>> - Snakes & Ladders 1
>>>>>>> Kindly check and advise ASAP.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>> Thanks & regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>
>>> --
>>>
>>> --
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>>
>