Subject: Re: Email performance
From: Urvika Chaudhary <[email-masked]>
To: Asad <[email-masked]>
Cc: Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Tue, 30 Jun 2020 01:39:38 -0700 (MST)

Hi Asasd, 

As already discussed the agents did not have the access to NetSuite and hence have to get back to us on almost every case. 

This has been discussed with Amir Rodina and Ekta and the set target for agents without Netsuite is 40-45 cases per day. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Asad" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, June 30, 2020 2:05:26 PM 
Subject: Re: Email performance 

Hi Urvika, These numbers are very low. What are the reasons for such low productivity? 

Kind Regards, 

Asad Pirzada 
Chief Operations Officer 

M +971 504 09 5386 
E [ mailto:[email-masked] | [email-masked] ] 

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 

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From: Urvika Chaudhary <[email-masked]> 
Date: Tuesday, 30 June 2020 at 12:12 PM 
To: Asad <[email-masked]> 
Cc: Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]> 
Subject: Email performance 

Hi Asad, 

As discussed, please find below the email served by the agents as on 28th and 29th June. 

28June 	

29 June 	

Public Comment 	

Resolved 	

Public Comment 	

Resolved 	

Ankit 	

39 	

29 	

42 	

27 	

Atul 	

22 	

29 	

43 	

30 	

Ashutosh 	

19 	

15 	

19 	

13 	

Tijo 	

OFF 	

OFF 	

33 	

23 	

Please let me know for any further clarification 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 

[ http://www.livesalesman.com/ | www.livesalesman.com ]