Subject: Re: order# 600894080 CRA_AR_RE12851 - ATTEN VERY IMPTANT
From: Denmark A <[email-masked]>
To: Abigail Nicole Capinpin <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Taqwa Ali <[email-masked]>, Sagar Khawani <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Tue, 30 Jun 2020 12:02:51 +0400
List-Id: <ccteam.mumzworld.com>

Dear Abigail,

Not yet due to vendor  location.

Regards,
Den mark

On Tue, Jun 30, 2020 at 11:56 AM Abigail Nicole Capinpin <
[email-masked]> wrote:

> Hi Denmark,
>
>
>
> Did you send the broken stand to the vendor already?
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Junior Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 11:42 AM
> *To:* Alina D'Souza <[email-masked]>; Abigail Nicole Capinpin <
> [email-masked]>
> *Cc:* Mohamed Magdy <[email-masked]>; Taqwa Ali <
> [email-masked]>; Sagar Khawani <[email-masked]>; customer care <
> [email-masked]>; Asad <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Re: order# 600894080 CRA_AR_RE12851 - ATTEN VERY IMPTANT
>
>
>
> +Abigail Nicole Capinpin <[email-masked]> Need your assistance
> here.
>
>
>
> Regards,
>
>
>
> On Tue, Jun 30, 2020 at 11:33 AM Alina D'Souza <[email-masked]>
> wrote:
>
> Hi Denmark,
>
>
>
> Please arrange for the stand within 2 days and ship to the customer.
>
>
>
> Kindly advise once received.
>
>
>
> Thank you
>
>
>
> Regards,
>
> Alina
>
>
>
> On Tue, Jun 30, 2020 at 11:17 AM Alina D'Souza <[email-masked]>
> wrote:
>
> Noted.
>
>
>
> Thank you
>
>
>
> Regards,
>
> Alina
>
>
>
> On Tue, Jun 30, 2020 at 10:18 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> @Alina D'Souza <[email-masked]> ...dont refund the CRA we will send
> the replaced item to the customer.
>
>
>
> On Mon, Jun 29, 2020 at 5:40 PM Alina D'Souza <[email-masked]> wrote:
>
> @Denmark A <[email-masked]> *The CRA is refunded, we should avoid
> refunding CRA is this case*
>
>
>
> We will end up refunding and giving an item to the customer.
>
>
>
> Please arrange for only the stand and we can only ship the stand to her as
> shes using the Bed.
>
>
>
> @Taqwa Ali <[email-masked]> Please advise customer that we are
> arranging for the stand and we will get back to her. Do not refund/replace
> the order . Thanks for letting us know
>
>
>
> Regards,
>
> Alina
>
>
>
> On Mon, Jun 29, 2020 at 5:37 PM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
>
>
> As of now yes, while waiting for the new item arrived.
>
>
>
> Regards,
>
>
>
>
>
> On Mon, Jun 29, 2020 at 5:35 PM Alina D'Souza <[email-masked]> wrote:
>
> @Denmark A <[email-masked]>
>
>
>
> The bed is with the customer do you want us to ask her to keep it?
>
>
>
> Regards,
>
> Alina
>
>
>
> On Mon, Jun 29, 2020 at 5:33 PM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
>
>
> Vendor agreed that they will replace it with the new one.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jun 29, 2020 at 5:24 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Magdy / Denmark,
>
>
>
> Need your attention here the customer said that she sent us the stand only
> as it was broken and she has the whole bed with her
>
>
>
> Please advise do you want us to collect the BED and replace the item?
>
>
>
> *The CRA is Refunded when the bed is with the customer.*
>
>
>
> Kindly advise if you want me to REFUND the customer
>
>
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>
>
>
> --
>
>