Subject: Re: Missing item 600879179 _2
From: Mostafa saad <[email-masked]>
To: Mohamed Magdy <[email-masked]>, Clearway Express <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Returns.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Syed Yakoob <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>
Date: Tue, 30 Jun 2020 11:57:17 +0400
List-Id: <ccteam.mumzworld.com>

@Clearway Express <[email-masked]>  Please collect the Extra item
from the customer ASAP.

Regards

Mostafa Saad
Last Mile  Mumzworld

On Tue, Jun 30, 2020 at 9:47 AM Mohamed Magdy <[email-masked]> wrote:

> @Mostafa saad <[email-masked]> ...Please proceed with the pickup
>
> On Tue, Jun 30, 2020 at 9:34 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Mohamed,
>>
>>
>> please note the picture of the item.
>>
>>
>> Regards
>>
>> On Tue, Jun 30, 2020 at 9:01 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> @Alina D'Souza <[email-masked]> ...Please advise not to create a
>>> CRA however this need to be requested from LM over zendesk TKT.
>>>
>>> Thanks
>>>
>>> On Mon, Jun 29, 2020 at 7:01 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Requested cst to send a picture.
>>>>
>>>> Regards
>>>>
>>>> On Mon, Jun 29, 2020 at 3:20 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Magdy,
>>>>>
>>>>> This is an extra item please advise which SKU i should create CRA for.
>>>>>
>>>>> Apart from the order the customer received an extra item
>>>>>
>>>>> @Samiya Sheikh <[email-masked]> please get a picture of the
>>>>> extra items received
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Sun, Jun 28, 2020 at 9:22 AM Mohamed Magdy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Alina D'Souza <[email-masked]> ....Why its not updated on the
>>>>>> tracker?
>>>>>>
>>>>>> On Sat, Jun 27, 2020 at 12:36 PM Mostafa saad <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> @Alina D'Souza <[email-masked]>  Please update the Gdoc to
>>>>>>> proceed.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> Last Mile  Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 27, 2020 at 12:34 PM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> ignore the missing items request.
>>>>>>>>
>>>>>>>> arrange collection for the extra items delivered to cst.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> On Thu, Jun 25, 2020 at 9:54 AM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> Samiya confirmed again that she received an extra item along with
>>>>>>>>> her order.
>>>>>>>>>
>>>>>>>>> Do you want me to create a CRA for the extra items?
>>>>>>>>>
>>>>>>>>> @Samiya Sheikh <[email-masked]> please confirm again
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>> On Thu, Jun 25, 2020 at 8:58 AM Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Alina D'Souza <[email-masked]>  What is this? you said the
>>>>>>>>>> customer receives an extra item and on the same email @Samiya
>>>>>>>>>> Sheikh <[email-masked]>  Said customer receives Missing
>>>>>>>>>> items !!!!!
>>>>>>>>>>
>>>>>>>>>> Please explain the correct issue
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Also, we can't proceed any collection without CRA
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> Mostafa Saad
>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 25, 2020 at 7:23 AM Mostafa Said <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> +Returns.fc <[email-masked]> Please handover the item
>>>>>>>>>>> to me once collected.
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jun 24, 2020 at 5:37 PM Alina D'Souza <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>
>>>>>>>>>>>> Customer below address received extra items along with his
>>>>>>>>>>>> order.
>>>>>>>>>>>>
>>>>>>>>>>>> NO CRA HAS TO BE CREATED
>>>>>>>>>>>>
>>>>>>>>>>>> Can you arrange someone to collect the same
>>>>>>>>>>>>
>>>>>>>>>>>> Shipping Address
>>>>>>>>>>>> SHIP TOHend ALjneibi
>>>>>>>>>>>> Khalifa city A - near to alyasmina school
>>>>>>>>>>>> Villa number 64
>>>>>>>>>>>> Abu Dhabi
>>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>>> SHIP AREA
>>>>>>>>>>>> SHIP PHONE971527687770
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Alina
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jun 11, 2020 at 11:30 PM Samiya Sheikh <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer received 1 item instead of 2  of SKU  BRQ-AB-400
>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Jun 8, 2020 at 10:18 PM Samiya Sheikh <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer received 1 item instead of 2  of SKU  BRQ-AB-400
>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>
>>>>>>>>>>>>> --
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>>>>>>>>>>>> .
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>
>>> --
>>>
>>>
>
> --
>
>