Subject: Re: order# 600894080 CRA_AR_RE12851 - ATTEN VERY IMPTANT
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Taqwa Ali <[email-masked]>, Sagar Khawani <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Tue, 30 Jun 2020 11:42:11 +0400
List-Id: <ccteam.mumzworld.com>

+Abigail Nicole Capinpin <[email-masked]> Need your assistance
here.

Regards,

On Tue, Jun 30, 2020 at 11:33 AM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> Please arrange for the stand within 2 days and ship to the customer.
>
> Kindly advise once received.
>
> Thank you
>
> Regards,
> Alina
>
> On Tue, Jun 30, 2020 at 11:17 AM Alina D'Souza <[email-masked]>
> wrote:
>
>> Noted.
>>
>> Thank you
>>
>> Regards,
>> Alina
>>
>> On Tue, Jun 30, 2020 at 10:18 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> @Alina D'Souza <[email-masked]> ...dont refund the CRA we will
>>> send the replaced item to the customer.
>>>
>>> On Mon, Jun 29, 2020 at 5:40 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> @Denmark A <[email-masked]> *The CRA is refunded, we should
>>>> avoid refunding CRA is this case*
>>>>
>>>> We will end up refunding and giving an item to the customer.
>>>>
>>>> Please arrange for only the stand and we can only ship the stand to her
>>>> as shes using the Bed.
>>>>
>>>> @Taqwa Ali <[email-masked]> Please advise customer that we are
>>>> arranging for the stand and we will get back to her. Do not refund/replace
>>>> the order . Thanks for letting us know
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Mon, Jun 29, 2020 at 5:37 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Alina,
>>>>>
>>>>> As of now yes, while waiting for the new item arrived.
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>> On Mon, Jun 29, 2020 at 5:35 PM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Denmark A <[email-masked]>
>>>>>>
>>>>>> The bed is with the customer do you want us to ask her to keep it?
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Mon, Jun 29, 2020 at 5:33 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Alina,
>>>>>>>
>>>>>>> Vendor agreed that they will replace it with the new one.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Den mark
>>>>>>>
>>>>>>> On Mon, Jun 29, 2020 at 5:24 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Magdy / Denmark,
>>>>>>>>
>>>>>>>> Need your attention here the customer said that she sent us the
>>>>>>>> stand only as it was broken and she has the whole bed with her
>>>>>>>>
>>>>>>>> Please advise do you want us to collect the BED and replace the
>>>>>>>> item?
>>>>>>>>
>>>>>>>> *The CRA is Refunded when the bed is with the customer.*
>>>>>>>>
>>>>>>>> Kindly advise if you want me to REFUND the customer
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>
>>> --
>>>
>>>