Subject: Re: order# 600894080 CRA_AR_RE12851 - ATTEN VERY IMPTANT
From: "Alina D'Souza" <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Denmark A <[email-masked]>, Taqwa Ali <[email-masked]>, Sagar Khawani <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Tue, 30 Jun 2020 11:33:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please arrange for the stand within 2 days and ship to the customer.

Kindly advise once received.

Thank you

Regards,
Alina

On Tue, Jun 30, 2020 at 11:17 AM Alina D'Souza <[email-masked]> wrote:

> Noted.
>
> Thank you
>
> Regards,
> Alina
>
> On Tue, Jun 30, 2020 at 10:18 AM Mohamed Magdy <[email-masked]>
> wrote:
>
>> @Alina D'Souza <[email-masked]> ...dont refund the CRA we will send
>> the replaced item to the customer.
>>
>> On Mon, Jun 29, 2020 at 5:40 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> @Denmark A <[email-masked]> *The CRA is refunded, we should
>>> avoid refunding CRA is this case*
>>>
>>> We will end up refunding and giving an item to the customer.
>>>
>>> Please arrange for only the stand and we can only ship the stand to her
>>> as shes using the Bed.
>>>
>>> @Taqwa Ali <[email-masked]> Please advise customer that we are
>>> arranging for the stand and we will get back to her. Do not refund/replace
>>> the order . Thanks for letting us know
>>>
>>> Regards,
>>> Alina
>>>
>>> On Mon, Jun 29, 2020 at 5:37 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Alina,
>>>>
>>>> As of now yes, while waiting for the new item arrived.
>>>>
>>>> Regards,
>>>>
>>>>
>>>> On Mon, Jun 29, 2020 at 5:35 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Denmark A <[email-masked]>
>>>>>
>>>>> The bed is with the customer do you want us to ask her to keep it?
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Mon, Jun 29, 2020 at 5:33 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Alina,
>>>>>>
>>>>>> Vendor agreed that they will replace it with the new one.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Mon, Jun 29, 2020 at 5:24 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Magdy / Denmark,
>>>>>>>
>>>>>>> Need your attention here the customer said that she sent us the
>>>>>>> stand only as it was broken and she has the whole bed with her
>>>>>>>
>>>>>>> Please advise do you want us to collect the BED and replace the
>>>>>>> item?
>>>>>>>
>>>>>>> *The CRA is Refunded when the bed is with the customer.*
>>>>>>>
>>>>>>> Kindly advise if you want me to REFUND the customer
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>
>> --
>>
>>