Subject: RE: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part
From: "Tarek El-Far" <[email-masked]>
To: "'Denmark A'" <[email-masked]>, "'Fahad Shafiq'" <[email-masked]>
Cc: "'Alina D'Souza'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>
Date: Tue, 30 Jun 2020 10:16:49 +0400
List-Id: <ccteam.mumzworld.com>

Dear Den

Thank you for the below, however, no CN will be needed as it’s not yet invoiced (same month) so we will not invoice as mentioned below, we will only invoice the rest of the items included with the same PO

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Denmark A <[email-masked]> 
Sent: Tuesday, 30 June, 2020 10:14
To: Tarek El-Far <[email-masked]>; Fahad Shafiq <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Samran Iftikhar <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part

Dear Tarek, 

Please find the attached VRA copy for your reference and issue us a credit note.  

@Fahad Shafiq <mailto:[email-masked]>  FYI.

Regards,

 

On Tue, Jun 30, 2020 at 10:07 AM Mohamed Magdy <[email-masked] <mailto:[email-masked]> > wrote:

@Denmark A <mailto:[email-masked]>  ..Create VRA and update send it to fahad

On Mon, Jun 29, 2020 at 3:56 PM Tarek El-Far <[email-masked] <mailto:[email-masked]> > wrote:

Dear Den,

I just checked and item is received and we have reversed the invoice already so we are closing the case

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, 29 June, 2020 14:52
To: Tarek El-Far <[email-masked] <mailto:[email-masked]> >
Cc: Savad <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part

Dear Tarek, 

Any updates? please confirm if you already received the item. 

Regards, 

Den mark 

 

On Sat, Jun 27, 2020 at 9:26 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Tarek, 

Thank you for your email, I will dispatch it today. 

Regards, 

Den mark 

On Sat, Jun 27, 2020 at 9:22 AM Tarek El-Far <[email-masked] <mailto:[email-masked]> > wrote:

Dear Den

For this order, my immediate response was to return but then Alina proposed to install and return to customer so am not sure of the final decision, however and as previously confirmed, please feel free to issue POD and return to our WH so that we issue relevant credit note 

@ Savad, please accept back this item and confirm once received to issue credit note

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Saturday, 27 June, 2020 08:30
To: Tarek El-Far <[email-masked] <mailto:[email-masked]> >
Cc: Alina D'Souza <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part

Dear Tarek, 

Please update. 

Regards, 

On Sun, Jun 21, 2020 at 11:21 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Tarek, 

Good Day, 

Can we dispatch the item to your side and investigate furthermore? 

Regards, 

Den mark

On Wed, Jun 17, 2020 at 11:39 AM Tarek El-Far <[email-masked] <mailto:[email-masked]> > wrote:

Thank you Den, please let me know the final result after installation

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, 17 June, 2020 11:34
To: Tarek El-Far <[email-masked] <mailto:[email-masked]> >
Cc: Alina D'Souza <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part

 

Hi Tarek, 

Please see the PO and photo attached for your reference. 

POMUMZ_DXB208116 

 

Regards, 

Den mark

 

On Wed, Jun 17, 2020 at 7:08 AM Tarek El-Far <[email-masked] <mailto:[email-masked]> > wrote:

Dear All,

Please find attached the installation manual attached, installation is very simple.

Yet, am little concerned that complain was very harsh and it involved quality issues and for this, I still need to investigate further, so please send me photo of the white label on the box or if not available then you will find another label below the mattress with the production date. 

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, 17 June, 2020 00:05
To: Tarek El-Far <[email-masked] <mailto:[email-masked]> >
Cc: Denmark A <[email-masked] <mailto:[email-masked]> >; Savad <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part

Hi Team,

Can we assemble and send this to the customer,

The customer is pregnant and wants to see if can assemble it for her

Regards,

Alina

On Tue, Jun 16, 2020 at 5:37 PM Tarek El-Far <[email-masked] <mailto:[email-masked]> > wrote:

Dear Denmark,

Please provide TAMA PO number for the below, also, this is our top seller product and we sell at least 100 pcs monthly so we need to investigate this deeply once we receive back from you. Accordingly, please apologize to the customer on our behalf and return the item and issue refund. 

Moreover, and if the customer is an individual (not trader or competitor) and preferably with purchase history with Mumzworld then please offer 20% discount on any product(s) of customer choice from all our brands (Brevi, Pali 1919 and Sharp) as long as it all comes in one PO supported by formal email request from the customer copying us related to the above case. This is to ensure best customer experience for Mumzworld and customers when it comes to our brands

 

@ Savad, please accept the above and let me know as soon as received to issue credit note.

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, 16 June, 2020 16:56
To: Tarek El-Far <[email-masked] <mailto:[email-masked]> >; Savad <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> 
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Subject: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Comments :I received the item today and it was completely defective. Bad quality, missing or defective screws. Grey table top damaged and not fitting in the screw. Spent hours figuring out the issue. Plus the table is very dangerous being held by plastic holders. I want an immediate refund. Really disappointed!  

 

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark

 

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