Subject: Re: 200298506 // MISSING PART
From: Mohit Caleb <[email-masked]>
To: Christian Mendoza <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Mamdouh Younes <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, "inventory.fc" <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>
Date: Tue, 30 Jun 2020 09:56:36 +0400
List-Id: <ccteam.mumzworld.com>

Hello Christian,

We've had a similar case earlier as the Bundle is not moving completely to
LFS from N.S
@Ekta Jesswani <[email-masked]>  - The item was not packed as we only
got a single stroller in LFS, to assist the customer we need to create new
sales order & resolve the issue with tech at our end.

Thanks & Regards
ᐧ

On Tue, Jun 30, 2020 at 3:49 AM Christian Mendoza <[email-masked]>
wrote:

> Hi,
>
> Customer will return the item if we did not give him resolution within 48
> hours.
>
> Thank you and Best Regards,
>
>
>
> On Tue, Jun 30, 2020 at 3:28 AM Christian Mendoza <[email-masked]>
> wrote:
>
>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>> <[email-masked]> can I have your assistance with this?
>>
>> Thank you and Best Regards,
>>
>>
>>
>> On Mon, Jun 29, 2020 at 4:04 AM Christian Mendoza <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> May we have an update here? Customer is very furious and wants a
>>> resolution ASAP.
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 4:43 PM Christian Mendoza <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mohammad,
>>>>
>>>> Any update on this?
>>>>
>>>> Thank you and Best Regards,
>>>>
>>>>
>>>>
>>>> On Tue, Jun 23, 2020 at 9:20 AM Christian Mendoza <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we have an update on this? customer is looking for the item as
>>>>> they need it ASAP.
>>>>>
>>>>> Thank you and Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 18, 2020 at 8:20 AM Mohammad Abdul Naser <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Team
>>>>>>
>>>>>> Please be informed that the same issue was addressed in the previous
>>>>>> case *"Re: Missing Item - 600856799// SKU:
>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5". *)As the SKU showing as a
>>>>>> bundle in Netsuite but in LFS it's showing as a single item.
>>>>>>
>>>>>> Need to solve this system issue in order to avoid any future cases
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 8:58 AM Syed Yakoob <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> +inventory.fc <[email-masked]> +Mohammad Abdul Naser
>>>>>>> <[email-masked]>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Wed, 17 Jun 2020 at 08:51, Christian Mendoza <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> The customer received the below item with a missing quantity of the
>>>>>>>> stroller.
>>>>>>>>
>>>>>>>>
>>>>>>>> 200298506_1 BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1143457> Bumble
>>>>>>>> & Bird - Robin Separable Twin Travel Stroller - Black
>>>>>>>>
>>>>>>>> Thank you and Best Regards,
>>>>>>>> Hi Tea
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>

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