Subject: Re: Missing item 600879179 _2
From: Samiya Sheikh <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Ekta Jesswani <[email-masked]>, "Returns.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Syed Yakoob <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>
Date: Tue, 30 Jun 2020 09:34:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohamed,

please note the picture of the item.

Regards

On Tue, Jun 30, 2020 at 9:01 AM Mohamed Magdy <[email-masked]> wrote:

> @Alina D'Souza <[email-masked]> ...Please advise not to create a CRA
> however this need to be requested from LM over zendesk TKT.
>
> Thanks
>
> On Mon, Jun 29, 2020 at 7:01 PM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Requested cst to send a picture.
>>
>> Regards
>>
>> On Mon, Jun 29, 2020 at 3:20 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Magdy,
>>>
>>> This is an extra item please advise which SKU i should create CRA for.
>>>
>>> Apart from the order the customer received an extra item
>>>
>>> @Samiya Sheikh <[email-masked]> please get a picture of the extra
>>> items received
>>>
>>> Regards,
>>> Alina
>>>
>>> On Sun, Jun 28, 2020 at 9:22 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>>> @Alina D'Souza <[email-masked]> ....Why its not updated on the
>>>> tracker?
>>>>
>>>> On Sat, Jun 27, 2020 at 12:36 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Alina D'Souza <[email-masked]>  Please update the Gdoc to
>>>>> proceed.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> Last Mile  Mumzworld
>>>>>
>>>>>
>>>>> On Sat, Jun 27, 2020 at 12:34 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> ignore the missing items request.
>>>>>>
>>>>>> arrange collection for the extra items delivered to cst.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Thu, Jun 25, 2020 at 9:54 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> Samiya confirmed again that she received an extra item along with
>>>>>>> her order.
>>>>>>>
>>>>>>> Do you want me to create a CRA for the extra items?
>>>>>>>
>>>>>>> @Samiya Sheikh <[email-masked]> please confirm again
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Thu, Jun 25, 2020 at 8:58 AM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Alina D'Souza <[email-masked]>  What is this? you said the
>>>>>>>> customer receives an extra item and on the same email @Samiya
>>>>>>>> Sheikh <[email-masked]>  Said customer receives Missing
>>>>>>>> items !!!!!
>>>>>>>>
>>>>>>>> Please explain the correct issue
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Also, we can't proceed any collection without CRA
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> Last Mile  Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 25, 2020 at 7:23 AM Mostafa Said <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> +Returns.fc <[email-masked]> Please handover the item
>>>>>>>>> to me once collected.
>>>>>>>>>
>>>>>>>>> On Wed, Jun 24, 2020 at 5:37 PM Alina D'Souza <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>> Customer below address received extra items along with his order.
>>>>>>>>>>
>>>>>>>>>> NO CRA HAS TO BE CREATED
>>>>>>>>>>
>>>>>>>>>> Can you arrange someone to collect the same
>>>>>>>>>>
>>>>>>>>>> Shipping Address
>>>>>>>>>> SHIP TOHend ALjneibi
>>>>>>>>>> Khalifa city A - near to alyasmina school
>>>>>>>>>> Villa number 64
>>>>>>>>>> Abu Dhabi
>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>> SHIP AREA
>>>>>>>>>> SHIP PHONE971527687770
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 11, 2020 at 11:30 PM Samiya Sheikh <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi team,
>>>>>>>>>>>
>>>>>>>>>>> The customer received 1 item instead of 2  of SKU  BRQ-AB-400
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 8, 2020 at 10:18 PM Samiya Sheikh <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>
>>>>>>>>>>>> Customer received 1 item instead of 2  of SKU  BRQ-AB-400
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>>
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>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAB_HPgFBe6NBN4pgKvDFBoWSQnj9vbKs7nsdR9j-iqeGNiuBmQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>> .
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>
>>>> --
>>>>
>>>>
>
> --
>
>