Subject: Re: Dhl international Orders
From: Ronald Gaviola <[email-masked]>
To: Pavankumar A <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: Michael Rolle <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Pankaj Mahey <[email-masked]>, Denmark A <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Rodina Magdy <[email-masked]>
Date: Tue, 30 Jun 2020 09:26:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi +Mohamed Magdy <[email-masked]>

We are still getting DG/flammable items being shipped cross border. We have
already escalated this multiple times to BD to disable DG/flammable items
to be sold cross borders. PFA recent communication

Returns are also increasing daily because of this issue. Please help us
solve this

Regards,
Ronald

On Tue, Jun 30, 2020 at 9:15 AM Ronald Gaviola <[email-masked]> wrote:

> +Amir Julkarnain <[email-masked]> +Ekta Jesswani
> <[email-masked]>
>
> Please inform the team that we are unable to ship these. Until we get the
> road services back
>
>
> Regards,
> Ronald
>
> On Tue, Jun 30, 2020 at 9:02 AM Pavankumar A <[email-masked]>
> wrote:
>
>> Dear Michael and Mark,
>>
>> below orders please remove DG Items and send back to me, we are unable to
>> send by air as consider as DG goods
>>
>>
>> TRACKING # Mumzworld SO# Package Quantity Payment Method RT REASON
>> 7015965736 200308022_1 1 NO DEODORANT
>> 7015965261 200307851 1 NO FACE MASK
>> 7015962741 600903752 1 NO FLAMMABLE SPRAY
>> 7015963975 200307023_1 2 NO FLAMMABLE SPRAY
>> 7015964992 100163106 1 NO FLAMMABLE SPRAY
>> 7015964981 200306734 1 NO FACE MASK
>> 7015964653 100162121_1 3 NO FLAMMABLE SPRAY
>> 7015964115 200306085_1 8 NO FLAMMABLE SPRAY
>>
>> after CC confirmation, thanks
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 30, 2020 at 8:23 AM Pankaj Mahey <[email-masked]>
>> wrote:
>>
>>> Dear Michael,
>>>
>>> Please remove flammable items and send back to us,
>>>
>>> then we can process above shipments, Thanks
>>>
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 5:55 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>>> +Pavankumar A <[email-masked]> +Pankaj Mahey
>>>> <[email-masked]>
>>>>
>>>> Please confirm receiving these orders.
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Ronald
>>>>
>>>>
>>>> On Sun, Jun 28, 2020 at 3:58 PM Michael Rolle <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Pavankumar,
>>>>>
>>>>> Please see the below list of dhl returned orders today 28/06/2020
>>>>>
>>>>> RETURN DATE TRACKING # Mumzworld SO# Package Quantity Payment Method RT
>>>>> REASON Remarks
>>>>> 27/06/2020 7015964174 200306566_1 2 NO CONTENT DAMAGE Damaged Box
>>>>> 27/06/2020 7015964631 200306677_1 2 NO DG LIQUID
>>>>> 27/06/2020 7015963662 100162765_1 1 NO DG LIQUID
>>>>> 27/06/2020 7015965725 100163682_1 2 NO DG LIQUID
>>>>> 27/06/2020 7015965736 200308022_1 1 NO DEODORANT
>>>>> 27/06/2020 7015965854 600902620 1 NO BATTERIES
>>>>> 27/06/2020 7015964524 100163211_1 1 NO NAIL POLISH
>>>>> 27/06/2020 7015963846 100162696 1 NO BATTERY
>>>>> 27/06/2020 7015965261 200307851 1 NO FACE MASK
>>>>> 27/06/2020 7015962741 600903752 1 NO FLAMMABLE SPRAY
>>>>> 27/06/2020 7015965773 100163904 1 NO HAND SANITIZER
>>>>> 27/06/2020 7015963975 200307023_1 2 NO FLAMMABLE SPRAY
>>>>> 27/06/2020 7015964992 100163106 1 NO FLAMMABLE SPRAY
>>>>> 27/06/2020 7015964981 200306734 1 NO FACE MASK
>>>>> 27/06/2020 7015964653 100162121_1 3 NO FLAMMABLE SPRAY
>>>>> 27/06/2020 7015964115 200306085_1 8 NO FLAMMABLE SPRAY
>>>>>
>>>>> --
>>>>> *Best Regards,*
>>>>>
>>>>> *Den mark *
>>>>>
>>>>
>>
>> --
>>
>> Regards,
>>
>> *Pavankumar A*
>> Last Mile Operations
>>
>> *P* +971 507074205
>> *E* [email-masked] <[email-masked]>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>

Subject: DHL Returns : 29/06/2020
From: Mark Anthony Laraga <[email-masked]>
To: Pavankumar A <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Tue, 30 Jun 2020 08:31:49 +0400

Dear Team,

Please check the below list for DHL return yesterday handover to Int'l team.

TRACKING # Mumzworld SO# Package Quantity Payment Method RT REASON
7015967136 100163865 1 NO FACE MASK
7015962273 200306900 2 NO FACE MASK
1208693334 600884896 1 NO DPA
7015967770 200308722_1 1 NO DEODRANT
7015968400 200307936_1 1 NO DG LIQUID
Best,
Mark.

Subject: Re: Mumzworld Undeclared DG Content
From: Ronald Gaviola <[email-masked]>
To: Kiran jit kaur <[email-masked]>
Cc: "Leena ." <[email-masked]>, Eugene Mugisa <[email-masked]>, Gabriel Bresse <[email-masked]>
Date: Tue, 2 Jun 2020 12:07:42 +0400

Kiran,

Please confirm that this item is disabled from the KSA website. We received
another warning from DHL today. I am afraid that we get penalized in the
next incident.

Regards,
Ronald

On Thu, May 28, 2020 at 3:40 PM Kiran jit kaur <[email-masked]> wrote:

> Noted Leena.
>
>
>
>
>
> *Kind Regards,*
>
>
>
> *Kiran Jit Kaur*
>
> Category Lead- Consumable
>
> T: 04 245 1328 / M: 050 284 1584
>
> E: [email-masked] <[email-masked]>*
>
>
>
> A:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> *From:* Leena . <[email-masked]>
> *Sent:* Thursday, May 28, 2020 3:37 PM
> *To:* Ronald Gaviola <[email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; Gabriel Bresse <
> [email-masked]>; Kiran jit kaur <[email-masked]>
> *Subject:* Re: Mumzworld Undeclared DG Content
>
>
>
> Please remove all similar items from KSA site asap
>
>
>
> Leena
>
>
>
> On Thu, May 28, 2020 at 3:13 PM Ronald Gaviola <[email-masked]>
> wrote:
>
> Dear All,
>
>
>
> The order is 200285646_1.
>
>
>
> DG item : Easy-Off 14.5OZ Heavy Duty Oven Cleaner.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
> On Wed, May 27, 2020 at 9:08 PM Eugene Mugisa <[email-masked]>
> wrote:
>
> Thanks @Ronald Gaviola <[email-masked]> !
>
>
>
> + @Ronald Gaviola <[email-masked]>
>
>
>
> Please share the order number for these items and the items mentioned.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Leena . <[email-masked]>
> *Sent:* Wednesday, May 27, 2020 6:16 PM
> *To:* Gabriel Bresse <[email-masked]>; Kiran jit kaur <
> [email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>
> *Subject:* Fwd: Mumzworld Undeclared DG Content
>
>
>
>
> Lets review similar items and come up with a plan
>
>
>
> Leena
>
> ---------- Forwarded message ---------
> From: *Mohanad Abououf (DHL AE)* <[email-masked]>
> Date: Wed, May 27, 2020 at 10:13 AM
> Subject: Mumzworld Undeclared DG Content
> To: Eugene Mugisa <[email-masked]>
> Cc: lastmile <[email-masked]>, Shady Elgendy <[email-masked]>,
> Leena . <[email-masked]>, Vikram Singh (DHL AE) <[email-masked]>,
> Ben Mclean (DHL AE) <[email-masked]>, Jawad OUAZIZ (DHL AE) <
> [email-masked]>
>
>
>
> Dear Eugene,
>
>
>
> Kindly be informed that some of the shipments were held by police as
> suspected DG and the contents weren’t declared correctly.
>
>
>
> Upon inspection it was noticed that shipment’s content doesn’t match the
> invoice, as the invoice was declaring “Baby carriages” but the content was
> falling under flammable liquids with no MSDS and NON-DG letter available.
>
>
>
> Below AWB for example was declaring “Baby carriage” but actual shipments
> are floor cleaner / Oven cleaner / Wood Polish Heavy duty remover etc. .
> images attached.
>
>
>
> This is a very serious and security related subject.
>
>
>
> Please we need your confirmation of understanding the magnitude of hidden
> DG.
>
>
>
> We would also need a report explaining how this incident happened and
> confirmation that such incidents wouldn’t be repeated, so we can share the
> same with the airport police.
>
>
>
>
>
>
>
>
>
>
> 2406991602
>
> DXB
>
> TIF
>
> 1
>
> EASY OFF OVER CLEANER ( SQURT +MOP )
>
> Required MSDS or NON-DG
>
>
>
>
>
>
>
> *Stay Safe!*
>
> *Mohanad AbouOuf*
> Key Accounts Manager
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai, Meydan
> United Arab Emirates
>
> Mobile: +971 56 1770271
>
> *DHL Express – Excellence. Simply delivered.*
>
>
> *GO*
> *GREEN* *– Environmental protection with DHL*
>
> *Please consider your environmental responsibility before printing this
> e-mail.*
>
> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
> confidential business information. It is intended solely for the use of the
> individual to whom it is addressed. If you are not the intended recipient
> please contact the sender and delete this message and any attachment from
> your system. Unauthorized publication, use, dissemination, forwarding,
> printing or copying of this E-Mail and its attachments is strictly
> prohibited.
>
>

Subject: RE: Mumzworld Undeclared DG Content
From: "'Mohanad Abououf (DHL AE)' via lastmile" <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: lastmile <[email-masked]>, Shady Elgendy <[email-masked]>, "Leena ." <[email-masked]>, "Vikram Singh (DHL AE)" <[email-masked]>, "Ben Mclean (DHL AE)" <[email-masked]>, "Jawad OUAZIZ (DHL AE)" <[email-masked]>, "Ditthu Panicker (DHL AE)" <[email-masked]>, "Maxi Senadhipathy (DHL AE)" <[email-masked]>
Date: Tue, 2 Jun 2020 06:58:04 +0000
List-Id: <lastmile.mumzworld.com>

Dear Eugene,

Kindly be informed that one more DG shipment was incorrectly declared. Invoice shows as Baby carriages but actual product is a flammable cleaner. These repeated incidents could have huge legal implication on both DHL and Mumzworld with The Airport Authorities and Dubai Police as shipping DG without declaration is an extreme risk to the safety of both Dubai Airport and DHL Network.

Please we need your confirmation of understanding the magnitude of hidden DG.

We would also need an explanation report of how this incident happened and confirmation that such incidents wouldn’t be repeated, so we can share the same with the airport police.

2406991602

DXB

TIF

1

EASY OFF OVER CLEANER ( SQURT +MOP )

Required MSDS or NON-DG Declaration

Stay Safe!
Mohanad AbouOuf
Key Accounts Manager
DHL EXPRESS
P.O.Box 6252
Dubai, Meydan
United Arab Emirates

Mobile: +971 56 1770271
DHL Express – Excellence. Simply delivered.
[2020 GPTW email sign]
[Description: Description: cid:[email-masked]]GOGREEN – Environmental protection with DHL
Please consider your environmental responsibility before printing this e-mail.

From: Mohanad Abououf (DHL AE)
Sent: Wednesday, May 27, 2020 10:13 AM
To: 'Eugene Mugisa' <[email-masked]>
Cc: 'lastmile' <[email-masked]>; 'Shady Elgendy' <[email-masked]>; 'Leena .' <[email-masked]>; Vikram Singh (DHL AE) <[email-masked]>; Ben Mclean (DHL AE) <[email-masked]>; Jawad OUAZIZ (DHL AE) <[email-masked]>
Subject: Mumzworld Undeclared DG Content
Importance: High

Dear Eugene,

Kindly be informed that some of the shipments were held by police as suspected DG and the contents weren’t declared correctly.

Upon inspection it was noticed that shipment’s content doesn’t match the invoice, as the invoice was declaring “Baby carriages” but the content was falling under flammable liquids with no MSDS and NON-DG letter available.

Below AWB for example was declaring “Baby carriage” but actual shipments are floor cleaner / Oven cleaner / Wood Polish Heavy duty remover etc. . images attached.

This is a very serious and security related subject.

Please we need your confirmation of understanding the magnitude of hidden DG.

We would also need a report explaining how this incident happened and confirmation that such incidents wouldn’t be repeated, so we can share the same with the airport police.

2406991602

DXB

TIF

1

EASY OFF OVER CLEANER ( SQURT +MOP )

Required MSDS or NON-DG

Stay Safe!
Mohanad AbouOuf
Key Accounts Manager
DHL EXPRESS
P.O.Box 6252
Dubai, Meydan
United Arab Emirates

Mobile: +971 56 1770271
DHL Express – Excellence. Simply delivered.
[2020 GPTW email sign]
[Description: Description: cid:[email-masked]]GOGREEN – Environmental protection with DHL
Please consider your environmental responsibility before printing this e-mail.
CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.

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