Subject: Re: Missing item 600879179 _2
From: Mohamed Magdy <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Ekta Jesswani <[email-masked]>, "Returns.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Syed Yakoob <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>
Date: Tue, 30 Jun 2020 09:01:27 +0400
List-Id: <ccteam.mumzworld.com>

@Alina D'Souza <[email-masked]> ...Please advise not to create a CRA
however this need to be requested from LM over zendesk TKT.

Thanks

On Mon, Jun 29, 2020 at 7:01 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Requested cst to send a picture.
>
> Regards
>
> On Mon, Jun 29, 2020 at 3:20 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Magdy,
>>
>> This is an extra item please advise which SKU i should create CRA for.
>>
>> Apart from the order the customer received an extra item
>>
>> @Samiya Sheikh <[email-masked]> please get a picture of the extra
>> items received
>>
>> Regards,
>> Alina
>>
>> On Sun, Jun 28, 2020 at 9:22 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> @Alina D'Souza <[email-masked]> ....Why its not updated on the
>>> tracker?
>>>
>>> On Sat, Jun 27, 2020 at 12:36 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Alina D'Souza <[email-masked]>  Please update the Gdoc to
>>>> proceed.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> Last Mile  Mumzworld
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 12:34 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> ignore the missing items request.
>>>>>
>>>>> arrange collection for the extra items delivered to cst.
>>>>>
>>>>> Regards
>>>>>
>>>>> On Thu, Jun 25, 2020 at 9:54 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Samiya confirmed again that she received an extra item along with her
>>>>>> order.
>>>>>>
>>>>>> Do you want me to create a CRA for the extra items?
>>>>>>
>>>>>> @Samiya Sheikh <[email-masked]> please confirm again
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Thu, Jun 25, 2020 at 8:58 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Alina D'Souza <[email-masked]>  What is this? you said the
>>>>>>> customer receives an extra item and on the same email @Samiya Sheikh
>>>>>>> <[email-masked]>  Said customer receives Missing items !!!!!
>>>>>>>
>>>>>>> Please explain the correct issue
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Also, we can't proceed any collection without CRA
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> Last Mile  Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 25, 2020 at 7:23 AM Mostafa Said <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> +Returns.fc <[email-masked]> Please handover the item to
>>>>>>>> me once collected.
>>>>>>>>
>>>>>>>> On Wed, Jun 24, 2020 at 5:37 PM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> Customer below address received extra items along with his order.
>>>>>>>>>
>>>>>>>>> NO CRA HAS TO BE CREATED
>>>>>>>>>
>>>>>>>>> Can you arrange someone to collect the same
>>>>>>>>>
>>>>>>>>> Shipping Address
>>>>>>>>> SHIP TOHend ALjneibi
>>>>>>>>> Khalifa city A - near to alyasmina school
>>>>>>>>> Villa number 64
>>>>>>>>> Abu Dhabi
>>>>>>>>> United Arab Emirates Map
>>>>>>>>> SHIP AREA
>>>>>>>>> SHIP PHONE971527687770
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 11, 2020 at 11:30 PM Samiya Sheikh <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>> The customer received 1 item instead of 2  of SKU  BRQ-AB-400
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 8, 2020 at 10:18 PM Samiya Sheikh <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi team,
>>>>>>>>>>>
>>>>>>>>>>> Customer received 1 item instead of 2  of SKU  BRQ-AB-400
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>>> Groups "Outbound.fc" group.
>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>> send an email to [email-masked].
>>>>>>>>> To view this discussion on the web visit
>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAB_HPgFBe6NBN4pgKvDFBoWSQnj9vbKs7nsdR9j-iqeGNiuBmQ%40mail.gmail.com
>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAB_HPgFBe6NBN4pgKvDFBoWSQnj9vbKs7nsdR9j-iqeGNiuBmQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>
>>> --
>>>
>>>

--