Subject: Re: [SPAM] Re: Order #600822609 // Sku :BLC-SMF02PBUK // Name :Smeg - Stand Mixer - Pastel Blue // Missing Part
From: Mohamed Magdy <[email-masked]>
To: Naveed Aftab <[email-masked]>
Cc: Denmark A <[email-masked]>, Marla Joy Laurico <[email-masked]>, Rashid Khan <[email-masked]>, Robert Gonzales <[email-masked]>, Muhammad Aslam Haidar <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Tue, 30 Jun 2020 08:59:40 +0400
List-Id: <ccteam.mumzworld.com>

@naveed...Please advise that your reply is not acceptable as we have been
sending an email 15 days ago waiting for your reply and we had to accept
the item for the customer as he had been waiting for too long time,we need
faster respond from your end next time,

As for the item we are waiting for a CN from your end.

Thanks

On Mon, Jun 29, 2020 at 5:09 PM Naveed Aftab <[email-masked]>
wrote:

>
>
> Dear Denmark,
>
>
>
> I discussed the issue with our brand manager. Please note the below points.
>
>
>
> 1). The item was sealed (master pack) when collected from our warehouse.
> The items are packed and double checked by the manufacturer. No customer
> has  reported missing accessories in the past. Kindly check with your
> warehouse team or the customer
>
> 2) Missing accessories were reported well after the permitted 15 days
> reporting window. The item was picked up from our warehouse on 18th April
> and the  missing accessories were reported  on 12th May 2020.
>
>
>
> I will discuss this with Marla and update you shortly.
>
>
>
> Regards,
>
> Naveed
>
>
>
>
>
>
> NAVEED AFTAB
>
> Sales Executive - E-Commerce
> TEL: +9714 702 89 00 FAX: +9714 238 42 68
> MOBILE: +971 58 901 30 03
> WEB: www.betterlifeuae.com
> ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,
>  Dubai, United Arab Emirates
> <https://www.facebook.com/BetterLifeUAE>
> <https://twitter.com/betterlifeuae>
> <http://www.youtube.com/user/BetterLifeUAE>
> <http://www.pinterest.com/betterlifeuae/>
> This e-mail message, including any attachments, is for the exclusive use
> of the addressee and contains confidential or privileged information. If
> you have received this message in error, please immediately notify the
> sender and delete this e-mail and any attachments.Any review,
> retransmission, disclosure, copying or modification is strictly forbidden.
> Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into
> contracts or contractual obligations via electronic mail, unless otherwise
> agreed in writing between parties concerned.
>
> <https://esagdesignhub.ae/>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Monday, June 29, 2020 2:09 PM
> *To:* Naveed Aftab <[email-masked]>
> *Cc:* Marla Joy Laurico <[email-masked]>; Rashid Khan <
> [email-masked]>; Robert Gonzales <[email-masked]>;
> Muhammad Aslam Haidar <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Alina D'Souza <[email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: [SPAM] Re: Order #600822609 // Sku :BLC-SMF02PBUK // Name
> :Smeg - Stand Mixer - Pastel Blue // Missing Part
>
>
>
> Dear Vendor,
>
>
>
> We are returning this item as its missing part issue.
>
> Please find the attached VRA copy for your reference and issue us a
> credit note.
>
>
>
> Regards,
>
>
>
> On Mon, Jun 29, 2020 at 1:33 PM Mohamed Magdy <[email-masked]>
> wrote:
>
> @Denmark A <[email-masked]> ...Please accept the item and refund
> the customer and to be deducted from the vendor and return to him.
>
>
>
> On Mon, Jun 29, 2020 at 12:17 PM Denmark A <[email-masked]> wrote:
>
> Dear Naveed,
>
>
>
> Kindly please update us.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 24, 2020 at 10:55 AM Denmark A <[email-masked]> wrote:
>
> Dear Naveed,
>
>
>
> Thank you for your email.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 24, 2020 at 10:49 AM Naveed Aftab <[email-masked]>
> wrote:
>
> Dear Mumzworld Team,
>
>
>
> I’m checking with our team about the possibility of fulfilling missing
> accessories.
>
>
>
> Will update you shortly.
>
>
>
> Regards,
>
> Naveed
>
>
>
>
>
>
>
>
>
>
>
> *NAVEED AFTAB *
> *Sales Executive - E-Commerce*
>
> TEL: +9714 702 89 00 FAX: +9714 238 42 68
> MOBILE: +971 58 901 30 03
>
> WEB: www.betterlifeuae.com
> ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,
>  Dubai, United Arab Emirates
>
> <https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=2adf421e-08ff-4094-aad7-aefde7932867&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-6be688e362ed0f42984ede1d6e5971862bfb8bbb>
>
> <https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=2adf421e-08ff-4094-aad7-aefde7932867&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-9f2ab0d9195b9564dc622352406c4cfe307e3fcc>
>
> <https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=2adf421e-08ff-4094-aad7-aefde7932867&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-265bf28576428783dad2b3748182e92fdc0783ca>
>
> <https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=2adf421e-08ff-4094-aad7-aefde7932867&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-45ebab0672fb52617f4e73ffcf5da423be7b0779>
>
>
>
> This e-mail message, including any attachments, is for the exclusive use
> of the addressee and contains confidential or privileged information. If
> you have received this message in error, please immediately notify the
> sender and delete this e-mail and any attachments.Any review,
> retransmission, disclosure, copying or modification is strictly forbidden.
> Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into
> contracts or contractual obligations via electronic mail, unless otherwise
> agreed in writing between parties concerned.
>
> <https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=https%3a%2f%2fesagdesignhub.ae&umid=2adf421e-08ff-4094-aad7-aefde7932867&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-99d12a18cabfafb160af45ca1fa28e930f21e5cd>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Wednesday, June 24, 2020 10:14 AM
> *To:* Marla Joy Laurico <[email-masked]>
> *Cc:* Naveed Aftab <[email-masked]>; Rashid Khan <
> [email-masked]>; Robert Gonzales <[email-masked]>;
> Muhammad Aslam Haidar <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* Re: [SPAM] Re: Order #600822609 // Sku :BLC-SMF02PBUK // Name
> :Smeg - Stand Mixer - Pastel Blue // Missing Part
>
>
>
> Dear All,
>
>
>
> Please advise here what will be the next step?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jun 22, 2020 at 10:27 AM Marla Joy Laurico <[email-masked]>
> wrote:
>
> Dear Team,
>
>
>
> This is already entire set of the items.
>
>
>
> Naveed in reading,
>
>
>
> Please do let us know how the items are packed??
>
> Appreciate if you can help us to fulfill the missing parts.
>
>
>
> Regards,
>
> Marla
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, June 22, 2020 10:21 AM
> *To:* Naveed Aftab <[email-masked]>; Rashid Khan <
> [email-masked]>; Robert Gonzales <[email-masked]>;
> Muhammad Aslam Haidar <[email-masked]>
> *Cc:* Marla Joy Laurico <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* Re: [SPAM] Re: Order #600822609 // Sku :BLC-SMF02PBUK // Name
> :Smeg - Stand Mixer - Pastel Blue // Missing Part
>
>
>
> Dear Vendor,
>
>
>
> Please update as per customer confirmation of the missing  part.
>
>
>
> Regards,
>
>
>
> On Sun, Jun 21, 2020 at 12:54 PM Alina D'Souza <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> The item missing three standard accessories ( dough hook, flat beater, and
> edge beater)
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
> On Sun, Jun 21, 2020 at 12:19 PM Denmark A <[email-masked]> wrote:
>
> @Alina D'Souza <[email-masked]> @customer care <[email-masked]> Please
> assist.
>
>
>
> Regards,
>
>
>
> On Sun, Jun 21, 2020 at 12:14 PM Marla Joy Laurico <[email-masked]>
> wrote:
>
> Dear Denmark,
>
>
>
> Is there any chance you can ask what are the missing item?
>
> 3 pieces are missing?
>
>
>
> Regards,
>
> Marla
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, June 21, 2020 11:18 AM
> *To:* Naveed Aftab <[email-masked]>; Marla Joy Laurico <
> [email-masked]>
> *Cc:* Rashid Khan <[email-masked]>; Robert Gonzales <
> [email-masked]>; Muhammad Aslam Haidar <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]
> >
> *Subject:* Re: [SPAM] Re: Order #600822609 // Sku :BLC-SMF02PBUK // Name
> :Smeg - Stand Mixer - Pastel Blue // Missing Part
>
>
>
> +Marla Joy Laurico <[email-masked]> FYI
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 17, 2020 at 10:10 AM Naveed Aftab <[email-masked]>
> wrote:
>
> Dear Denmark,
>
>
>
> Our warehouse team have already clarified that the item was sealed (master
> pack), when picked up. Kindly check with your internal team.
>
>
>
> Please see the attached email.
>
>
>
> Regards,
>
> Naveed
>
>
>
>
>
>
>
> *NAVEED AFTAB *
> *Direct Sales Executive*
>
> TEL: +9714 702 89 00 FAX: +9714 238 42 68
> MOBILE: +971 58 901 30 03
>
> WEB: www.betterlifeuae.com
> ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,
>  Dubai, United Arab Emirates
>
> <https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=2adf421e-08ff-4094-aad7-aefde7932867&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-6be688e362ed0f42984ede1d6e5971862bfb8bbb>
>
> <https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=2adf421e-08ff-4094-aad7-aefde7932867&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-9f2ab0d9195b9564dc622352406c4cfe307e3fcc>
>
> <https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=2adf421e-08ff-4094-aad7-aefde7932867&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-265bf28576428783dad2b3748182e92fdc0783ca>
>
> <https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=2adf421e-08ff-4094-aad7-aefde7932867&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-45ebab0672fb52617f4e73ffcf5da423be7b0779>
>
>
>
> This e-mail message, including any attachments, is for the exclusive use
> of the addressee and contains confidential or privileged information. If
> you have received this message in error, please immediately notify the
> sender and delete this e-mail and any attachments.Any review,
> retransmission, disclosure, copying or modification is strictly forbidden.
> Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into
> contracts or contractual obligations via electronic mail, unless otherwise
> agreed in writing between parties concerned.
>
> <https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=https%3a%2f%2fesagdesignhub.ae&umid=2adf421e-08ff-4094-aad7-aefde7932867&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-99d12a18cabfafb160af45ca1fa28e930f21e5cd>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Wednesday, June 17, 2020 9:16 AM
> *To:* Rashid Khan <[email-masked]>; Robert Gonzales <
> [email-masked]>; Naveed Aftab <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>
> *Subject:* [SPAM] Re: Order #600822609 // Sku :BLC-SMF02PBUK // Name
> :Smeg - Stand Mixer - Pastel Blue // Missing Part
>
>
>
> Dear Vendor,
>
>
>
> Please respond.
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jun 16, 2020 at 5:06 PM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:missing_part_or_pieces
> Comments :The item missing three standard accessories ( dough hook, flat
> beater, and edge beater)
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
>
>
>
> --
>
> [image:
> https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ]
>
>

--