Subject: Re: OS01753873KS
From: Amir Julkarnain <[email-masked]>
To: Adeel Bukhari <[email-masked]>, Ronald Gaviola <[email-masked]>, Pavankumar A <[email-masked]>, Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Aseel Alkhateeb <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Rodina Magdy <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>
Date: Tue, 30 Jun 2020 08:44:49 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

We have escalated this matter on zendesk since last Wednesday but no
updates since. Please see below:

We have been noticing that the WHS Escalation tickets that are being
escalated by the agents but left with no update for days. Kindly check on
this as well.

Best Regards

On Mon, 29 Jun 2020 at 19:55, Adeel Bukhari <[email-masked]> wrote:

>
> Dear Ronald ,
>
> Please give update on this by tomorrow in order to take action .
>
>
>
>
>
>
> On Mon, Jun 29, 2020 at 2:44 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> +Ekta Jesswani <[email-masked]> +Amir Julkarnain
>> <[email-masked]>
>>
>> This is not the first case that someone is calling the courier to change
>> the contact number.
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Sun, Jun 28, 2020 at 9:41 PM Adeel Bukhari <[email-masked]> wrote:
>>
>>>
>>> Dear Zubair / Pavan :
>>>
>>>
>>>
>>> The phone number mentioned on the shipment is wrong , we receive a call
>>> from another number claiming to change the contact number and deliver the
>>> shipment. As shipment is already paid we need your approval or feedback .
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 2:38 PM Aseel Alkhateeb <[email-masked]> wrote:
>>>
>>>> reminder
>>>>
>>>>
>>>> On Tue, Jun 23, 2020 at 8:36 PM Eugene Mugisa <[email-masked]>
>>>> wrote:
>>>>
>>>>> + @Rodina Magdy <[email-masked]> @customer care
>>>>> <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Best,
>>>>>
>>>>> Eugene.
>>>>>
>>>>>
>>>>>
>>>>> *From:* Adeel Bukhari <[email-masked]>
>>>>> *Sent:* Tuesday, June 23, 2020 6:48 PM
>>>>> *To:* Zubair Wahid <[email-masked]>; Hussain Firoz Miyagamwala <
>>>>> [email-masked]>
>>>>> *Cc:* lastmile <[email-masked]>; Eugene Mugisa <
>>>>> [email-masked]>; Aseel Alkhateeb <[email-masked]>
>>>>> *Subject:* Fwd: OS01753873KS
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Dear Zubair / Hussain :
>>>>>
>>>>>
>>>>>
>>>>> The phone number mentioned on the shipment is wrong , we receive a
>>>>> call from another number claiming to change the contact number and deliver
>>>>> the shipment. As shipment is already paid we need your approval or feedback
>>>>> .
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: *Aseel Alkhateeb* <[email-masked]>
>>>>> Date: Mon, Jun 22, 2020 at 4:06 PM
>>>>> Subject: OS01753873KS
>>>>> To: Adeel Bukhari <[email-masked]>
>>>>> Cc: Mohammad Allaham <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Dear Adeel
>>>>>
>>>>>
>>>>>
>>>>> The phone number is wrong and paid, and the customer contact with cs
>>>>> to change it, as well as make sure of *Mumzworld *
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Regards*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>> *Aseel Al-Khateeb*
>>>>> Key Account Assistant Manager
>>>>>
>>>>> Email: [email-masked]
>>>>> Mobile: +966536767373
>>>>>
>>>>> Saee ساعي, Al-Mohammadiyyah District 23623
>>>>>
>>>>> <https://www.facebook.com/kaspercab> [image: Image removed by sender.
>>>>> twitter icon] <https://twitter.com/kaspercab> [image: Image removed
>>>>> by sender. linkedin icon]
>>>>> <https://www.linkedin.com/company/kasper-cab/> [image: Image removed
>>>>> by sender. instagram icon] <https://www.instagram.com/saeeksa/>
>>>>>
>>>>> www.saee.sa
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Aseel Al-Khateeb
>>>> Key Account Assistant Manager
>>>> Email: [email-masked]
>>>> Mobile: +966536767373
>>>> Saee ساعي, Al-Mohammadiyyah District 23623
>>>>  <https://www.facebook.com/kaspercab> [image:
>>>> twitter icon] <https://twitter.com/kaspercab> 
>>>> <https://www.linkedin.com/company/kasper-cab/> 
>>>> <https://www.instagram.com/saeeksa/>  www.saee.sa
>>>>
>>> --
>>> You received this message because you are subscribed to the Google
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>>> To unsubscribe from this group and stop receiving emails from it, send
>>> an email to [email-masked].
>>> To view this discussion on the web visit
>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJdudTj51Nqyi59XuUOdMzu8ij%2BG_u_g%3DUjSdwv7zxQp8chbpw%40mail.gmail.com
>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJdudTj51Nqyi59XuUOdMzu8ij%2BG_u_g%3DUjSdwv7zxQp8chbpw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE