Subject: Re: 1 Package Undelivered - Order No. 700228529
From: Muhammad Habib <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, "inventory.fc" <[email-masked]>, lastmile <[email-masked]>
Date: Sun, 28 Jun 2020 14:32:07 +0500
List-Id: <ccteam.mumzworld.com>

@Mary Anne Agapito <[email-masked]>  please close zendesk ticket.

On Sun, Jun 28, 2020 at 10:25 AM Syed Yakoob <[email-masked]> wrote:

> Please confirm this with Pankaj once again.
>
> On Sun, 28 Jun 2020 at 9:22 AM Mostafa saad <[email-masked]>
> wrote:
>
>> We didn't receive it tell now
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Sun, Jun 28, 2020 at 8:39 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Syed,
>>>
>>> Much appreciated.
>>>
>>> @lastmile <[email-masked]> @Mostafa saad
>>> <[email-masked]>  - please ensure the delivery asap.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 7:57 PM Syed Yakoob <[email-masked]> wrote:
>>>
>>>> Dear Mac,
>>>>
>>>> Missing items prepared reship. @Mohit Caleb <[email-masked]> Upon
>>>> CCTV footage single item UPC also is the same for 3 pcs pack.
>>>> @inventory.fc <[email-masked]> @Mohammad Abdul Naser
>>>> <[email-masked]> this item took from the available location.
>>>> Physically we took 2 pcs out of 3 and the remaining 1 piece was kept on the
>>>> inventory table. Please check and adjust inventory for this. @Mostafa
>>>> saad <[email-masked]> FYA
>>>>
>>>> Best Regards,
>>>>
>>>> ᐧ
>>>>
>>>> On Sat, 27 Jun 2020 at 17:33, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer only received 1 pack out of 3 as mentioned on the website.
>>>>>
>>>>>
>>>>>
>>>>> Ticket was raised as well. - #1153642‬
>>>>> <https://mumzworldhelp.zendesk.com/agent/#/tickets/1153642>
>>>>>
>>>>>  Please do the needful.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 11:12 AM Sujan Raj <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Joyce,
>>>>>>
>>>>>> Check with our warehouse team both boxes dispatch and also check with
>>>>>> the driver he delivered both boxes
>>>>>>
>>>>>> As per the driver homemade received the order. So please note the
>>>>>> complete order delivered from our end.
>>>>>>
>>>>>>
>>>>>> Warm Regards,
>>>>>> Sujan Raj,
>>>>>> Mobile : +971506855826
>>>>>> Email : [email-masked]
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Sujan,
>>>>>>>
>>>>>>> The above mentioned shipment was shipped in 2 packages. The customer
>>>>>>> received only 1.
>>>>>>>
>>>>>>>
>>>>>>> Kindly check and give us an update about the remaining package.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>> --
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-- 

Thanks & regards,