Subject: Re: [Mumzworld.com] Re: Refund escalation - Order # 600865074
From: Angeli Fontillas <[email-masked]>
To: Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Cc: Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Anas nazzal <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 28 Jun 2020 12:47:53 +0400
List-Id: <ccteam.mumzworld.com>

Hello Sagar,

Please process the refund, as confirmed this was lost shipment by the
courier and credit note has been given to us.

On Sun, 28 Jun 2020 at 12:40, Mohamed Magdy <[email-masked]> wrote:

> Guys we have a process there will be no action taken till the order and
> the CRA is added on the tracker.
>
> Thanks
>
> On Sun, Jun 28, 2020 at 12:29 PM Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Team,
>>
>> Please receive CRA asap.
>>
>> Customer called in agaIn to ff up on refund.
>>
>> CRA is still pending receipt.
>>
>> Customer filed a complaint with DED.
>>
>> Please advise asap.
>>
>> On Sun, 28 Jun 2020 at 10:28, Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> PLease add it on the tracker
>>>
>>> On Fri, Jun 26, 2020 at 9:41 AM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Please find the below CRA for the same order.
>>>>
>>>> CRAMUMZ_DXB12513
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>> On Wed, Jun 24, 2020 at 11:35 AM Mohamed Magdy <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Anas,
>>>>>
>>>>> Please note that there is no CRA created for such an order and its not
>>>>> on the sheet?
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Mon, Jun 22, 2020 at 7:25 PM Anas nazzal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Denmark,
>>>>>>
>>>>>> Kindly complete the CRA as the customer keeps calling and asking for
>>>>>> a refund.
>>>>>>
>>>>>> Best regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>> www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>> <#m_5795621872511925710_m_-8055440747605779520_m_3226051050832478571_m_-7798406165008295830_m_-7621558705572936978_m_3437864827210761161_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>
>>>>>> On Sat, Jun 20, 2020 at 9:47 AM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> KIndly update the status of CRAMUMZ_DXB12513, as the customer called
>>>>>>> again to follow up.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>>
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>> www.avast.com
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>> <#m_5795621872511925710_m_-8055440747605779520_m_3226051050832478571_m_-7798406165008295830_m_-7621558705572936978_m_3437864827210761161_m_1872351821792267239_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>
>>>>>>> On Thu, Jun 18, 2020 at 2:22 PM Michaela Manibo (Mumzworld Customer
>>>>>>> Care) <[email-masked]> wrote:
>>>>>>>
>>>>>>>> ##- Please type your reply above this line -##
>>>>>>>>
>>>>>>>> We’ve got news for you: Your ticket (1123445) has been updated.
>>>>>>>> Feel free to reply to this email with any questions.
>>>>>>>>
>>>>>>>> *Michaela Manibo* (Mumzworld.com)
>>>>>>>>
>>>>>>>> Jun 18, 2020, 2:22 PM GMT+4
>>>>>>>> *Private note*
>>>>>>>> Sagar Khawani
>>>>>>>> <https://mumzworldhelp.zendesk.com/users/360780478193>​
>>>>>>>>
>>>>>>>> please help on this refund ASAP. customer is so angry and needs
>>>>>>>> this immediately.
>>>>>>>> threats to go authorities.
>>>>>>>>
>>>>>>>> *Michaela Manibo* (Mumzworld.com)
>>>>>>>>
>>>>>>>> Jun 18, 2020, 2:15 PM GMT+4
>>>>>>>> *Private note*
>>>>>>>>
>>>>>>>> *CRAMUMZ_DXB12513*
>>>>>>>>
>>>>>>>> *Anas* (Mumzworld.com)
>>>>>>>>
>>>>>>>> Jun 13, 2020, 2:20 PM GMT+4
>>>>>>>> *Private note*
>>>>>>>> 1) Order number: *600859699*
>>>>>>>> 2) Is the credit memo on Magento, Yes or No?:
>>>>>>>> 3) GC has been *created */ *deactivated: *Please assure that GC is
>>>>>>>> deactivated
>>>>>>>> 4) SKU: All
>>>>>>>> 5) Amount: 199.30 AED
>>>>>>>> 6) Refund reason: Lost shipment
>>>>>>>> 7) Payment method: Credit card
>>>>>>>> 8) Refund *before *or *after *shipping?: Before
>>>>>>>>
>>>>>>>> ​
>>>>>>>>
>>>>>>>> You are an agent. Add a comment by replying to this email or *view
>>>>>>>> ticket in Zendesk Support
>>>>>>>> <https://mumzworldhelp.zendesk.com/agent/tickets/1123445>*.
>>>>>>>> *Ticket #* 1123445
>>>>>>>> *Status* Pending
>>>>>>>> *Requester* Anas
>>>>>>>> *CCs* Sagar Khawani
>>>>>>>> *Group* Finance - Refund
>>>>>>>> *Assignee* Sagar Khawani
>>>>>>>> *Priority* -
>>>>>>>> *Type* Incident
>>>>>>>> *Channel* Web Form
>>>>>>>>
>>>>>>>>
>>>>>>>> This email is a service from Mumzworld.com. Delivered by Zendesk
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>>>>>>>> [5LVG49-WRV4]Ticket-Id:1123445Account-Subdomain:mumzworldhelp
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>> www.avast.com
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>> <#m_5795621872511925710_m_-8055440747605779520_m_3226051050832478571_m_-7798406165008295830_m_-7621558705572936978_m_3437864827210761161_m_1872351821792267239_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>
>
> --
>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE