Subject: Re: delivery update: 200289538 // DHL-Express::2406994030 << Reference ID: 59010752 >>
From: Samiya Sheikh <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sun, 28 Jun 2020 11:29:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly assist urgently,

Mobile number registered in this order was incorrect and the order was
delivered to another customer.

Regards

On Sat, Jun 27, 2020 at 3:26 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Ronald,
>
>  the one registered in 200289538 is wrong hence delivered to another
> customer.  Is it possible for DHL to collect from the wrong customer and
> return it back to Mumz WH?
>
> Regards
>
> On Sat, Jun 27, 2020 at 3:08 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Samiya,
>>
>> The customer and contact number is matching with the record in netsuite.
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Sat, Jun 27, 2020 at 12:32 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Ronald,
>>>
>>> Please advise on this case. order 200289538 is delivered to another
>>> person (966533344968), can't find his account on Mumzworld.
>>>
>>> Now our customer is requesting for a replacement order. kindly approve.
>>>
>>>
>>> Regards
>>>
>>> On Wed, Jun 24, 2020 at 11:06 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ronald,
>>>>
>>>> Please advise on this,
>>>>
>>>> Regards
>>>>
>>>> On Tue, Jun 23, 2020 at 9:44 PM <[email-masked]> wrote:
>>>>
>>>>> Hi Samiya,
>>>>>
>>>>>
>>>>> Good day.
>>>>>
>>>>>
>>>>> Our destination team conducted a thorough investigation, to identify
>>>>> the reason for this incorrect delivery.
>>>>>
>>>>>
>>>>> We have detected that, the contact number provided on the waybill is
>>>>> completely incorrect : 966533344968. This contact number belongs to
>>>>> : HUSSAIN SHUBILI.
>>>>>
>>>>>
>>>>> The correct consignee mobile # is 0543449299 which is not mentioned on
>>>>> the waybill. This lead to a confusion, as our Saudi team uses the contact
>>>>> number provided, to confirm on the delivery address.
>>>>>
>>>>>
>>>>> We have spoken to the receiver and to her husband on 0543449299. They
>>>>> have not received the shipment and they are not willing to accept- it
>>>>> anymore, as it was already opened by the wrong receiver. They are demanding
>>>>> for a new shipment.
>>>>>
>>>>>
>>>>> Should you require any further assistance, please contact me directly.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Khalid Khalfan*
>>>>> Key Account Advisor
>>>>>
>>>>> DHL EXPRESS
>>>>> P.O.Box 6252
>>>>> Dubai
>>>>> United Arab Emirates
>>>>> 2924114
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> >> *Original Message ...*
>>>>> >> From: [email-masked]
>>>>> >> To: [email-masked]
>>>>> >> Cc: [email-masked]
>>>>> >> Subject: Re: delivery update: 200289538 // DHL-Express::2406994030
>>>>> >> Sent: Mon, 22 Jun 2020 22:57:36 UTC+04:00
>>>>> >>
>>>>> >>
>>>>> Hi Team,
>>>>>
>>>>> >>
>>>>> Kindly assist, this shipment  is delivered to another person, he
>>>>> called our customer and informed her the shipment is with him.
>>>>> please advise.
>>>>>
>>>>> >>
>>>>> Regards
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>>
>>>>> >>
>>>>> On Sun, Jun 21, 2020 at 2:13 PM Ronald Gaviola <[email-masked]>
>>>>> wrote:
>>>>> >>
>>>>>
>>>>>> +ae.mumzworld <[email-masked]> Khalid Please check.
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> Regards,
>>>>>> Ronald
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> On Sun, Jun 21, 2020 at 1:37 PM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>> >>
>>>>>>
>>>>>>> Hi Team,
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>> This shipment is delivered to another customer. please assist.
>>>>>>>
>>>>>>> >>
>>>>>>> [[:removedImage(image.png):]]
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>> Regards
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>