Subject: RE: Sku :PA472 Name :Philips Avent Natural 2.0 Teats 6M X2
From: "Theresa Gardoce" <[email-masked]>
To: "'Alina D'Souza'" <[email-masked]>, "'Lima Premlal'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Denmark A'" <[email-masked]>
Date: Sun, 28 Jun 2020 10:36:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear Alina,

Please note that the customer should order thicker feeds teats as per the link below (PA473). 

Regards,

 

Theresa Gardoce

Sales Coordinator

Al Qadi Pharmacy & Est.

M. +971 50180 1617  T. +971 4 2672246

P. 33936 Dubai, UAE W. alqadi1957.com

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From: Alina D'Souza [mailto:[email-masked]] 
Sent: Sunday, June 28, 2020 10:27 AM
To: Theresa Gardoce; Lima Premlal
Cc: customer care; Denmark A
Subject: Sku :PA472 Name :Philips Avent Natural 2.0 Teats 6M X2 

Hi Theresa and Lima,

Please advise customer had a query and wants to return. Please advise if the item is same 

Order  <https://mumzworldhelp.zendesk.com/agent/tickets/600872096> #600872096

Products Details 
Sku :PA472 
Name :Philips Avent Natural 2.0 Teats 6M X2 
Date Placed :2020-05-28 06:43:58 
Date Shipped :2020-05-30 16:46:26 
Qty Ordered :1.0000 
Shipping Country:United Arab Emirates

Return Reason:wrong_item_received 
Comments : we ordered Philips Avent Natural teat with one large flow.  <https://www.philips.ae/c-p/SCF046_27/avent-natural-teat> https://www.philips.ae/c-p/SCF046_27/avent-natural-teat which points to your website  <https://www.mumzworld.com/en/philips-avent-natural-2-0-teats-6m-x2> https://www.mumzworld.com/en/philips-avent-natural-2-0-teats-6m-x2 We received teats with 4 holes intestat of one large hole. You can see the illustration 6m+ with 4 drops of milk on what we received VS 6m+ with one large drop of milk one Philips website.

Regards,

Alina