Subject: Re: URGENT RESOLUTION REQUESTED FOR ORDER 700214625
From: Samiya Sheikh <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sun, 28 Jun 2020 10:22:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please update on this urgently, package is abandoned and there's no CRA yet

Regards

On Sat, Jun 27, 2020 at 9:39 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> the customer requested to cancel his shipment  but the package is
> abandoned and there's no CRA yet. kindly assist.
>
>
> Regards
>
> On Fri, Jun 19, 2020 at 3:15 PM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> the customer requested to cancel since january but there's no CRA yet.
>>
>>
>> Regards
>>
>> On Wed, Jun 10, 2020 at 9:22 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> customer requested to cancel the order (oman order ) and is requesting
>>> for a refund. assist urgently.
>>>
>>> Regards
>>>
>>> On Tue, Jun 9, 2020 at 5:01 PM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> May we have an update on this please, still no CRA and customer is
>>>> constantly following up.
>>>>
>>>> Please advise asap as this has been going since January.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>> On Mon, 25 May 2020 at 09:19, Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> We need an urgent CRA, @Hussain Firoz Miyagamwala
>>>>> <[email-masked]> assist urgently,
>>>>>
>>>>> Regards
>>>>>
>>>>> On Thu, May 14, 2020 at 6:10 AM Mohammed Ali Naji Almahdi <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> I forgot to add the customer also requested a compensation voucher
>>>>>> for his trouble.
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>> Mohammed
>>>>>>
>>>>>>
>>>>>> On Thu, May 14, 2020 at 5:09 AM Mohammed Ali Naji Almahdi <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> I hope you are all doing well.
>>>>>>>
>>>>>>> The package for this customer was abandoned since January and they
>>>>>>> have been following up for a refund.
>>>>>>>
>>>>>>> Could you please raise a CRA or authorize a refund.
>>>>>>>
>>>>>>> If there are any issues please let me know.
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> Mohammed
>>>>>>>
>>>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>