Subject: Re: 1 Package Undelivered - Order No. 700228529
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, lastmile <[email-masked]>, "inventory.fc" <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Hyacinth Joyce <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>
Date: Sun, 28 Jun 2020 09:22:19 +0400
List-Id: <ccteam.mumzworld.com>

We didn't receive it tell now

Regards

Mostafa Saad
Last Mile  Mumzworld

On Sun, Jun 28, 2020 at 8:39 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Syed,
>
> Much appreciated.
>
> @lastmile <[email-masked]> @Mostafa saad <[email-masked]>
> - please ensure the delivery asap.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 27, 2020 at 7:57 PM Syed Yakoob <[email-masked]> wrote:
>
>> Dear Mac,
>>
>> Missing items prepared reship. @Mohit Caleb <[email-masked]> Upon
>> CCTV footage single item UPC also is the same for 3 pcs pack.
>> @inventory.fc <[email-masked]> @Mohammad Abdul Naser
>> <[email-masked]> this item took from the available location.
>> Physically we took 2 pcs out of 3 and the remaining 1 piece was kept on the
>> inventory table. Please check and adjust inventory for this. @Mostafa
>> saad <[email-masked]> FYA
>>
>> Best Regards,
>>
>> ᐧ
>>
>> On Sat, 27 Jun 2020 at 17:33, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The customer only received 1 pack out of 3 as mentioned on the website.
>>>
>>>
>>>
>>> Ticket was raised as well. - #1153642‬
>>> <https://mumzworldhelp.zendesk.com/agent/#/tickets/1153642>
>>>
>>>  Please do the needful.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jun 17, 2020 at 11:12 AM Sujan Raj <[email-masked]>
>>> wrote:
>>>
>>>> Hi Joyce,
>>>>
>>>> Check with our warehouse team both boxes dispatch and also check with
>>>> the driver he delivered both boxes
>>>>
>>>> As per the driver homemade received the order. So please note the
>>>> complete order delivered from our end.
>>>>
>>>>
>>>> Warm Regards,
>>>> Sujan Raj,
>>>> Mobile : +971506855826
>>>> Email : [email-masked]
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Sujan,
>>>>>
>>>>> The above mentioned shipment was shipped in 2 packages. The customer
>>>>> received only 1.
>>>>>
>>>>>
>>>>> Kindly check and give us an update about the remaining package.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>