Subject: Re: 1 Package Undelivered - Order No. 700228529
From: Mary Anne Agapito <[email-masked]>
To: Syed Yakoob <[email-masked]>, lastmile <[email-masked]>
Cc: "inventory.fc" <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>
Date: Sun, 28 Jun 2020 08:38:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Syed,

Much appreciated.

@lastmile <[email-masked]> @Mostafa saad <[email-masked]>
- please ensure the delivery asap.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 27, 2020 at 7:57 PM Syed Yakoob <[email-masked]> wrote:

> Dear Mac,
>
> Missing items prepared reship. @Mohit Caleb <[email-masked]> Upon
> CCTV footage single item UPC also is the same for 3 pcs pack.
> @inventory.fc <[email-masked]> @Mohammad Abdul Naser
> <[email-masked]> this item took from the available location.
> Physically we took 2 pcs out of 3 and the remaining 1 piece was kept on the
> inventory table. Please check and adjust inventory for this. @Mostafa saad
> <[email-masked]> FYA
>
> Best Regards,
>
> ᐧ
>
> On Sat, 27 Jun 2020 at 17:33, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The customer only received 1 pack out of 3 as mentioned on the website.
>>
>>
>>
>> Ticket was raised as well. - #1153642‬
>> <https://mumzworldhelp.zendesk.com/agent/#/tickets/1153642>
>>
>>  Please do the needful.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jun 17, 2020 at 11:12 AM Sujan Raj <[email-masked]>
>> wrote:
>>
>>> Hi Joyce,
>>>
>>> Check with our warehouse team both boxes dispatch and also check with
>>> the driver he delivered both boxes
>>>
>>> As per the driver homemade received the order. So please note the
>>> complete order delivered from our end.
>>>
>>>
>>> Warm Regards,
>>> Sujan Raj,
>>> Mobile : +971506855826
>>> Email : [email-masked]
>>>
>>>
>>> On Wed, Jun 17, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Sujan,
>>>>
>>>> The above mentioned shipment was shipped in 2 packages. The customer
>>>> received only 1.
>>>>
>>>>
>>>> Kindly check and give us an update about the remaining package.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>