Subject: Re: 1 Package Undelivered - Order No. 700228529
From: Syed Yakoob <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, "inventory.fc" <[email-masked]>, Mohammad Abdul Naser <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>
Date: Sat, 27 Jun 2020 19:57:00 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mac,

Missing items prepared reship. @Mohit Caleb <[email-masked]> Upon CCTV
footage single item UPC also is the same for 3 pcs pack. @inventory.fc
<[email-masked]> @Mohammad Abdul Naser <[email-masked]> this
item took from the available location. Physically we took 2 pcs out of 3
and the remaining 1 piece was kept on the inventory table. Please check and
adjust inventory for this. @Mostafa saad <[email-masked]> FYA

Best Regards,

ᐧ

On Sat, 27 Jun 2020 at 17:33, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer only received 1 pack out of 3 as mentioned on the website.
>
>
>
> Ticket was raised as well. - #1153642‬
> <https://mumzworldhelp.zendesk.com/agent/#/tickets/1153642>
>
>  Please do the needful.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jun 17, 2020 at 11:12 AM Sujan Raj <[email-masked]>
> wrote:
>
>> Hi Joyce,
>>
>> Check with our warehouse team both boxes dispatch and also check with the
>> driver he delivered both boxes
>>
>> As per the driver homemade received the order. So please note the
>> complete order delivered from our end.
>>
>>
>> Warm Regards,
>> Sujan Raj,
>> Mobile : +971506855826
>> Email : [email-masked]
>>
>>
>> On Wed, Jun 17, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Sujan,
>>>
>>> The above mentioned shipment was shipped in 2 packages. The customer
>>> received only 1.
>>>
>>>
>>> Kindly check and give us an update about the remaining package.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>