Subject: Fwd: Last Mile - Missing/Damaged Order# SKU:
From: Tijo Thomas <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 27 Jun 2020 06:05:00 -0700 (MST)

From: "Zainub Bata (Mumzworld Support)" <[email-masked]> 
Cc: "naib" <[email-masked]>, "Tijo Thomas" <[email-masked]> 
Sent: Saturday, June 27, 2020 2:56:55 PM 
Subject: Last Mile - Missing/Damaged Order# SKU: 

##- Please type your reply above this line -## 

You are registered as a CC on this request (1151517). Reply to this email to add a comment to the request. 

			

Zainub Bata 

Jun 27, 2020, 1:26 PM GMT+4 

Hello. 
The driver finally found the item yesterday and delivered it later 
Thank you 

			

Mostafa Said (Mumzworld.com) 

Jun 27, 2020, 1:25 PM GMT+4 
[ https://mumzworldhelp.zendesk.com/users/370651322680 | Tijo Thomas ] ​ Order consist of 2 items. In each packages single item was packed. 
If customer received both packages. then for Sure all items were delivered 

			

Naib Khan (Mumzworld.com) 

Jun 27, 2020, 12:42 PM GMT+4 
	Private note 
600902160_2 yes both orders delivered 

			

Mostafa Said (Mumzworld.com) 

Jun 27, 2020, 11:31 AM GMT+4 
For order 600902160_2.? 
Please confirm because we are talking about 600902160_2 not 
600902160_1 and 
600902160_2 

			

Naib Khan (Mumzworld.com) 

Jun 27, 2020, 10:41 AM GMT+4 
	Private note 
yes both package delivered. 

			

Mostafa Said (Mumzworld.com) 

Jun 27, 2020, 9:09 AM GMT+4 
	Private note 
[ https://mumzworldhelp.zendesk.com/users/114743100174 | Naib Khan ] ​ Order consist of 2 packages. each package has single item. 
Please confirm if both packages were delivered? 

			

Naib Khan (Mumzworld.com) 

Jun 26, 2020, 7:23 PM GMT+4 
	Private note 
Outbound please do the needful 

please check CCTV if packed 

​ 

			

Tijo Thomas (Mumzworld.com) 

Jun 26, 2020, 12:11 PM GMT+4 
	Private note 
Required Ticket Fields to be populated on the left bar before applying the macro: 

[Order Number] 

Order #: [ https://admin.mumzworld.com/index.php/admin/admin/sales_order/view/order_id/1566324 | 600902160 ] 
Order Date: 21 Jun 2020 

City:Abu Dhabi 

AWB: Mohamed Ayoub 

SKU: SKU: VG-G05 

Comments: Customer said she is didn't recieve Hawkin Idli Maker and rest all order has been delivered. 

			

Tijo Thomas (Mumzworld.com) 

Jun 26, 2020, 11:57 AM GMT+4 
Dear Zainub 
Thank you for your mail and contacting us in regards to order # [ https://admin.mumzworld.com/index.php/admin/admin/sales_order/view/order_id/1566324 | 600902160 ] and our system shows that all the items has been delivered to you. 
We are checking on the same with the concerned teams and will get back to you with an update at the earliest. 
Our representatives are working quickly to address your request and will get back to you soon. 
We appreciate your patience and understanding with regards to this matter. Look forward to hearing from you soon. 
Should you have any queries or require further assistance, please contact us via below link: 
[ https://www.mumzworld.com/en/contact-us/ | https://www.mumzworld.com/en/contact-us/ ] 

Best Regards, 
Tijo from The Mumzworld team 

			

Zainub Bata 

Jun 26, 2020, 11:42 AM GMT+4 

Good day 
I am missing an item from my shipment, yet it says “delivered” on my orders page. 

Attachment(s) 
[ https://mumzworldhelp.zendesk.com/attachments/token/99z6p7NP7Xpu0koB2WhPoWYBK/?name=IMG_5698.jpg | IMG_5698.jpg ] 

You are an agent. Add a comment by replying to this email or [ https://mumzworldhelp.zendesk.com/agent/tickets/1151517 | view ticket in Zendesk Support ] . Ticket # 	1151517 
Status 	Open 
Requester 	Zainub Bata 
CCs 	Naib Khan, Tijo Thomas 
Group 	CC FrontOffice 
Assignee 	Tijo Thomas 
Priority 	- 
Type 	Incident 
Channel 	By Mail 

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