Subject: Re: Order 100151236 // DHL-Express::4712002116
From: Mary Anne Agapito <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Pankaj Mahey <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Sat, 27 Jun 2020 16:44:12 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

Apologies for the late reply. I just read it now.

Anyhow, I tried calling the customer 3x but no response received.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 22, 2020 at 11:02 AM Ronald Gaviola <[email-masked]>
wrote:

> Mary Anne,
>
> Could you update us here please.
>
>
> Regards,
> Ronald
>
>
> On Sat, Jun 20, 2020 at 4:41 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> -3PL
>>
>> Mary Anne,
>>
>> Could you please try to call this customer 200285516_2 as they might
>> have received the package for 100151236
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Sat, Jun 20, 2020 at 2:21 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> May we have an update on this shipment?
>>>
>>> The customer is extremely furious. As per her, she contacted DHL and the
>>> shipment is not with them.
>>>
>>> Please clarify. We need an urgent update. The customer has been
>>> following up several times.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jun 20, 2020 at 9:06 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly assist urgently.
>>>>
>>>> Regards
>>>>
>>>> On Fri, Jun 19, 2020 at 9:19 AM <[email-masked]> wrote:
>>>>
>>>>> Hi @Ronald Gaviola <[email-masked]>,
>>>>>
>>>>> Any updates ?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ronald Gaviola <[email-masked]>
>>>>> *Sent:* Wednesday, June 17, 2020 3:44 PM
>>>>> *To:* Samiya Sheikh <[email-masked]>; ae.mumzworld <
>>>>> [email-masked]>
>>>>> *Cc:* Eugene Mugisa <[email-masked]>; Pankaj Mahey <
>>>>> [email-masked]>; customer care <[email-masked]>
>>>>> *Subject:* Re: Order 100151236 // DHL-Express::4712002116
>>>>>
>>>>>
>>>>>
>>>>> +ae.mumzworld <[email-masked]> Khalid
>>>>>
>>>>>
>>>>>
>>>>> Please advise as to why the shipment is not moving.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 2:26 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Kindly update urgently @Ronald Gaviola <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 15, 2020 at 2:35 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Kindly update the status of this shipment urgently. no update since
>>>>> May 23rd.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>