Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >>
From: Ronald Gaviola <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: "ae.mumzworld" <[email-masked]>, Radwa Ali <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Sat, 27 Jun 2020 16:38:44 +0400
List-Id: <ccteam.mumzworld.com>

Michaela,

Please replace the order for 100151236. As per DHL there is no return
record to prove that customer really refused the delivery as the package
status shows delivered.

Regards,
Ronald

On Sat, Jun 27, 2020 at 1:09 PM Michaela Manibo <
[email-masked]> wrote:

> Team,
>
> Please advise on this.  customer - Nada is waiting for her order until
> now.  100151236
>
> Thanks
>
>
>
> On Fri, Jun 26, 2020 at 2:56 AM ae.mumzworld via customer care <
> [email-masked]> wrote:
>
>> Hi Ronald,
>>
>>
>> Good day.
>>
>>
>> According to our records, this shipment was not returned back.
>>
>>
>> It was delivered on 4th June. No further records available, after
>> delivery.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked]
>> >> Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference
>> ID: 58825343 >>
>> >> Sent: Thu, 25 Jun 2020 08:52:20 UTC+04:00
>> >>
>> >>
>> +ae.mumzworld <[email-masked]> Khalid,
>> >>
>>
>> >>
>> As per the customer 200285516_2 they refused the 2nd shipment when they
>> realized it was not belong to them. But I can see the two awbs delivered to
>> them
>>
>> >>
>> Please confirm that the other package was returned to you.
>>
>> >>
>> *Waybill:* *4712004566*
>> [[:removedImage(image.png):]]
>> >>
>>
>> >>
>>
>> >>
>> *Waybill: 4712002120*
>> [[:removedImage(image.png):]]
>> >>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>> >>
>>
>> >>
>> Regards,
>> Ronald
>>
>> >>
>>
>>
>> >>
>> On Wed, Jun 24, 2020 at 4:10 PM <[email-masked]> wrote:
>> >>
>>
>>> Hi Ronald,
>>>
>>> I called the cst for SO# 100151236 She did not receive the items.
>>>
>>> The cst for order # 200285516_2 As previously agreed se received
>>>  100151236 But she returned it when she realized its not her shipment. And
>>> we have placed a new order.
>>>
>>> Please advise what is the next step for  100151236 As she wants the
>>> items.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> >> Customer Care Representative
>>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>> Box 500245, Dubai, UAE
>>>
>>> [[:removedImage(image001.png):]]
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> >> *Sent:* Tuesday, June 23, 2020 5:48 PM
>>> >> *To:* 'Ronald Gaviola' <[email-masked]>
>>> >> *Cc:* 'lastmile' <[email-masked]>; 'customer care' <
>>> [email-masked]>; 'Eugene Mugisa' <[email-masked]>
>>> >> *Subject:* RE: Order 100151236 // DHL-Express::4712002116 <<
>>> Reference ID: 58825343 >>
>>>
>>>
>>>
>>> Hi @Ronald Gaviola <[email-masked]>,
>>>
>>> I called the customer but she was not reachable.
>>>
>>> I left case # 1145511 as pending and will try to call her tomorrow.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> >> Customer Care Representative
>>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>> Box 500245, Dubai, UAE
>>>
>>> [[:removedImage(image001.png):]]
>>>
>>>
>>>
>>> *From:* Ronald Gaviola <[email-masked]>
>>> >> *Sent:* Tuesday, June 23, 2020 5:04 PM
>>> >> *To:* Radwa Ali <[email-masked]>
>>> >> *Cc:* lastmile <[email-masked]>; customer care <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>
>>> >> *Subject:* Re: Order 100151236 // DHL-Express::4712002116 <<
>>> Reference ID: 58825343 >>
>>>
>>>
>>>
>>> Hi Radwa,
>>>
>>>
>>>
>>> Could you please call this customer 200285516_2. They might have the
>>> package for 100151236.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 23, 2020 at 10:10 AM <[email-masked]> wrote:
>>>
>>> Hi @lastmile <[email-masked]>,
>>>
>>> Please advise.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> >> Customer Care Representative
>>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>> Box 500245, Dubai, UAE
>>>
>>> [[:removedImage(image001.png):]]
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> >> *Sent:* Tuesday, June 23, 2020 12:50 AM
>>> >> *To:* [email-masked]; [email-masked]
>>> >> *Cc:* [email-masked]; [email-masked];
>>> [email-masked]; [email-masked]; [email-masked]
>>> >> *Subject:* Re: Order 100151236 // DHL-Express::4712002116 <<
>>> Reference ID: 58825343 >>
>>>
>>>
>>>
>>> Hi Ronald,
>>>
>>>
>>>
>>> Good day.
>>>
>>>
>>>
>>> My sincere apologies for the late response.
>>>
>>>
>>>
>>> This shipment was not handed over to DHL. The waybill was generated but
>>> the physical shipment was not handed over.
>>>
>>>
>>>
>>> Should you require any further assistance, please contact me directly.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> *Khalid Khalfan*
>>>
>>> Key Account Advisor
>>>
>>>
>>>
>>> DHL EXPRESS
>>>
>>> P.O.Box 6252
>>>
>>> Dubai
>>>
>>> United Arab Emirates
>>>
>>> 2924114
>>>
>>>
>>>
>>> [[:removedImage(image002.jpg):]]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked], [email-masked]
>>> >> Subject: Re: Order 100151236 // DHL-Express::4712002116
>>> >> Sent: Sat, 20 Jun 2020 16:17:53 UTC+04:00
>>> >>
>>> >>
>>>
>>> Khalid +ae.mumzworld <[email-masked]>
>>>
>>>
>>> >>
>>>
>>> Since we are not getting an update we will consider this shipment as
>>> lost.
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> On Sat, Jun 20, 2020 at 2:21 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>> >>
>>>
>>> Hi Team,
>>>
>>>
>>> >>
>>>
>>> May we have an update on this shipment?
>>>
>>>
>>> >>
>>>
>>> The customer is extremely furious. As per her, she contacted DHL and the
>>> shipment is not with them.
>>>
>>>
>>> >>
>>>
>>> Please clarify. We need an urgent update. The customer has been
>>> following up several times.
>>>
>>>
>>> >>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>> * >> >> *
>>>
>>> *Mary Anne Agapito*
>>> >> Customer Care Representative
>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> On Sat, Jun 20, 2020 at 9:06 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>> >>
>>>
>>> Hi Team,
>>>
>>>
>>> >>
>>>
>>> Kindly assist urgently.
>>>
>>>
>>> >>
>>>
>>> Regards
>>>
>>>
>>> >>
>>>
>>> On Fri, Jun 19, 2020 at 9:19 AM <[email-masked]> wrote:
>>> >>
>>>
>>> Hi @Ronald Gaviola <[email-masked]>,
>>>
>>> Any updates ?
>>>
>>>
>>>
>>>
>>>
>>>
>>> >> Best Regards,
>>>
>>> *Radwa Ali*
>>> >> Customer Care Representative
>>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>> Box 500245, Dubai, UAE
>>>
>>> [[:removedImage(image001.png):]]
>>>
>>>
>>>
>>> *From:* Ronald Gaviola <[email-masked]>
>>> >> *Sent:* Wednesday, June 17, 2020 3:44 PM
>>> >> *To:* Samiya Sheikh <[email-masked]>; ae.mumzworld <
>>> [email-masked]>
>>> >> *Cc:* Eugene Mugisa <[email-masked]>; Pankaj Mahey <
>>> [email-masked]>; customer care <[email-masked]>
>>> >> *Subject:* Re: Order 100151236 // DHL-Express::4712002116
>>>
>>>
>>>
>>> +ae.mumzworld <[email-masked]> Khalid
>>>
>>>
>>>
>>> Please advise as to why the shipment is not moving.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 17, 2020 at 2:26 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Kindly update urgently @Ronald Gaviola <[email-masked]>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Mon, Jun 15, 2020 at 2:35 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Kindly update the status of this shipment urgently. no update since May
>>> 23rd.
>>>
>>>
>>>
>>> [[:removedImage(image003.png):]]
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>>
>>>
>>> --
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>>> >> To unsubscribe from this group and stop receiving emails from it,
>>> send an email to [email-masked]
>>> ([email-masked]) .
>>> >> To view this discussion on the web visit
>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/144101d64925%240c4f75c0%2424ee6140%24%40mumzworld.com
>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/144101d64925%240c4f75c0%2424ee6140%24%40mumzworld.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>>
>>
>>
>