Subject: Re: delivery update: 200289538 // DHL-Express::2406994030 << Reference ID: 59010752 >>
From: Samiya Sheikh <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sat, 27 Jun 2020 15:26:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

 the one registered in 200289538 is wrong hence delivered to another
customer.  Is it possible for DHL to collect from the wrong customer and
return it back to Mumz WH?

Regards

On Sat, Jun 27, 2020 at 3:08 PM Ronald Gaviola <[email-masked]> wrote:

> Samiya,
>
> The customer and contact number is matching with the record in netsuite.
>
>
>
>
>
>
>
>
> Regards,
> Ronald
>
>
> On Sat, Jun 27, 2020 at 12:32 PM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Ronald,
>>
>> Please advise on this case. order 200289538 is delivered to another
>> person (966533344968), can't find his account on Mumzworld.
>>
>> Now our customer is requesting for a replacement order. kindly approve.
>>
>>
>> Regards
>>
>> On Wed, Jun 24, 2020 at 11:06 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Ronald,
>>>
>>> Please advise on this,
>>>
>>> Regards
>>>
>>> On Tue, Jun 23, 2020 at 9:44 PM <[email-masked]> wrote:
>>>
>>>> Hi Samiya,
>>>>
>>>>
>>>> Good day.
>>>>
>>>>
>>>> Our destination team conducted a thorough investigation, to identify
>>>> the reason for this incorrect delivery.
>>>>
>>>>
>>>> We have detected that, the contact number provided on the waybill is
>>>> completely incorrect : 966533344968. This contact number belongs to
>>>> : HUSSAIN SHUBILI.
>>>>
>>>>
>>>> The correct consignee mobile # is 0543449299 which is not mentioned on
>>>> the waybill. This lead to a confusion, as our Saudi team uses the contact
>>>> number provided, to confirm on the delivery address.
>>>>
>>>>
>>>> We have spoken to the receiver and to her husband on 0543449299. They
>>>> have not received the shipment and they are not willing to accept- it
>>>> anymore, as it was already opened by the wrong receiver. They are demanding
>>>> for a new shipment.
>>>>
>>>>
>>>> Should you require any further assistance, please contact me directly.
>>>>
>>>> Best Regards,
>>>>
>>>> *Khalid Khalfan*
>>>> Key Account Advisor
>>>>
>>>> DHL EXPRESS
>>>> P.O.Box 6252
>>>> Dubai
>>>> United Arab Emirates
>>>> 2924114
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> >> *Original Message ...*
>>>> >> From: [email-masked]
>>>> >> To: [email-masked]
>>>> >> Cc: [email-masked]
>>>> >> Subject: Re: delivery update: 200289538 // DHL-Express::2406994030
>>>> >> Sent: Mon, 22 Jun 2020 22:57:36 UTC+04:00
>>>> >>
>>>> >>
>>>> Hi Team,
>>>>
>>>> >>
>>>> Kindly assist, this shipment  is delivered to another person, he called
>>>> our customer and informed her the shipment is with him.
>>>> please advise.
>>>>
>>>> >>
>>>> Regards
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> On Sun, Jun 21, 2020 at 2:13 PM Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>> >>
>>>>
>>>>> +ae.mumzworld <[email-masked]> Khalid Please check.
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>> Regards,
>>>>> Ronald
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>> On Sun, Jun 21, 2020 at 1:37 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>> >>
>>>>>
>>>>>> Hi Team,
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> This shipment is delivered to another customer. please assist.
>>>>>>
>>>>>> >>
>>>>>> [[:removedImage(image.png):]]
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> Regards
>>>>>>
>>>>>
>>>>
>>>>
>>>