Subject: Re: delivery update: 200289538 // DHL-Express::2406994030 << Reference ID: 59010752 >>
From: Ronald Gaviola <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: "ae.mumzworld" <[email-masked]>, customer care <[email-masked]>
Date: Sat, 27 Jun 2020 15:08:31 +0400
List-Id: <ccteam.mumzworld.com>

Samiya,

The customer and contact number is matching with the record in netsuite.

Regards,
Ronald

On Sat, Jun 27, 2020 at 12:32 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Ronald,
>
> Please advise on this case. order 200289538 is delivered to another person
> (966533344968), can't find his account on Mumzworld.
>
> Now our customer is requesting for a replacement order. kindly approve.
>
>
> Regards
>
> On Wed, Jun 24, 2020 at 11:06 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Ronald,
>>
>> Please advise on this,
>>
>> Regards
>>
>> On Tue, Jun 23, 2020 at 9:44 PM <[email-masked]> wrote:
>>
>>> Hi Samiya,
>>>
>>>
>>> Good day.
>>>
>>>
>>> Our destination team conducted a thorough investigation, to identify
>>> the reason for this incorrect delivery.
>>>
>>>
>>> We have detected that, the contact number provided on the waybill is
>>> completely incorrect : 966533344968. This contact number belongs to
>>> : HUSSAIN SHUBILI.
>>>
>>>
>>> The correct consignee mobile # is 0543449299 which is not mentioned on
>>> the waybill. This lead to a confusion, as our Saudi team uses the contact
>>> number provided, to confirm on the delivery address.
>>>
>>>
>>> We have spoken to the receiver and to her husband on 0543449299. They
>>> have not received the shipment and they are not willing to accept- it
>>> anymore, as it was already opened by the wrong receiver. They are demanding
>>> for a new shipment.
>>>
>>>
>>> Should you require any further assistance, please contact me directly.
>>>
>>> Best Regards,
>>>
>>> *Khalid Khalfan*
>>> Key Account Advisor
>>>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked]
>>> >> Subject: Re: delivery update: 200289538 // DHL-Express::2406994030
>>> >> Sent: Mon, 22 Jun 2020 22:57:36 UTC+04:00
>>> >>
>>> >>
>>> Hi Team,
>>>
>>> >>
>>> Kindly assist, this shipment  is delivered to another person, he called
>>> our customer and informed her the shipment is with him.
>>> please advise.
>>>
>>> >>
>>> Regards
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>> On Sun, Jun 21, 2020 at 2:13 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>> >>
>>>
>>>> +ae.mumzworld <[email-masked]> Khalid Please check.
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>> Regards,
>>>> Ronald
>>>>
>>>> >>
>>>>
>>>> >>
>>>> On Sun, Jun 21, 2020 at 1:37 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>> >>
>>>>
>>>>> Hi Team,
>>>>> >>
>>>>>
>>>>> >>
>>>>> This shipment is delivered to another customer. please assist.
>>>>>
>>>>> >>
>>>>> [[:removedImage(image.png):]]
>>>>> >>
>>>>>
>>>>> >>
>>>>> Regards
>>>>>
>>>>
>>>
>>>
>>