Subject: Re: KSA Urgent Delivery / Delayed - Order No. 200284727 / AWB OS01581640KS
From: Michaela Manibo <[email-masked]>
To: "Asad ." <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Zubair Wahid <[email-masked]>, Yaseen Shaqra <[email-masked]>, KSA Lastmile <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>
Date: Sat, 27 Jun 2020 14:42:28 +0400
List-Id: <ccteam.mumzworld.com>

Dear KSA warehouse team,

@Ahmed Irfan <[email-masked]>
@Zubair Wahid <[email-masked]>
@KSA Lastmile <[email-masked]>

May we please have an update on this order. Again the customer is following
it up.  Please let us know if the item is there or not.  We have a very
angry customer. He is not accepting a refund for this order as he needs it
for his son. We cannot even place a new order as it shows out of stock.

Please help ASAP,

Thanks

On Thu, Jun 25, 2020 at 4:38 PM Michaela Manibo <
[email-masked]> wrote:

> KSA warehouse team,
>
> May we please have an update on this order?  Again, the customer contacted
> us upset about the delay. This order has been since April 30, He refused
> the refund as he needs this item for this son. May we please get an update
> and can we please push this for delivery without fail within the next 5
> days?
>
> Please help our customer ASAP
>
> Thanks
>
>
>
> On Mon, Jun 22, 2020 at 9:55 AM Asad . <[email-masked]> wrote:
>
>> Guys, Any update?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
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>>
>> *From: *Hyacinth Joyce <[email-masked]>
>> *Date: *Monday, 22 June 2020 at 9:37 AM
>> *To: *Zubair Wahid <[email-masked]>
>> *Cc: *Yaseen Shaqra <[email-masked]>, KSA Lastmile <
>> [email-masked]>, Samiya Sheikh <[email-masked]>,
>> customer care <[email-masked]>, Asad <[email-masked]>
>> *Subject: *Re: KSA Urgent Delivery / Delayed - Order No. 200284727 / AWB
>> OS01581640KS
>>
>>
>>
>> Hi Zubair,
>>
>>
>>
>> The customer called again to follow up.
>>
>>
>>
>> May we have an update? Has the shipment been dispatched?
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Tue, 16 Jun 2020 at 16:12, Zubair Wahid <[email-masked]> wrote:
>>
>> This is a partial shipment, we are reattempting the missing items.
>>
>>
>>
>>
>>
>> On Tue, Jun 16, 2020 at 8:55 AM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Zubair,
>>
>>
>>
>> Please update us urgently, the customer is really upset because of the
>> delay
>>
>>
>>
>> The customer wants to receive the shipment within this week
>>
>>
>>
>>
>>
>>
>>
>> On Sun, Jun 14, 2020 at 6:35 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Kindly update the status of this order urgently.
>>
>>
>>
>> Regards
>>
>>
>>
>> On Tue, Jun 9, 2020 at 2:26 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi team,
>>
>>
>>
>> The customer with the above shipment called to follow up and is upset for
>> the delay. The order was created on 30th April.
>>
>>
>>
>> Upon tracking the shipment:
>>
>>
>>
>> Kindly assist to arrange delivery within a week time.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>