Subject: Re: SO# 200259635_2 - AWB# 290083724540
From: Mary Anne Agapito <[email-masked]>
To: Mariya Christy <[email-masked]>, Raghda Osama Abdelsalam Shemy <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Anas nazzal <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Sat, 27 Jun 2020 14:16:12 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer doesn't want the item anymore and asking for her money back.
The customer is extremely furious.

We have been sending numerous emails but we didn't receive any reply.

Please we need an urgent response.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 13, 2020 at 10:50 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Please update the status of the 3rd package urgently. the customer is
> following up.
>
> Missing item: Chicco - Polly Progres5 Highchair, Grey.
>
> Regards
>
> On Sun, Jun 7, 2020 at 10:43 AM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> KIndly assist with the subject order as the customer called again to
>> follow up.
>>
>> Best Regards,
>> Anas Nazzal
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-4673692753158842653_m_989610761460181738_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Fri, Jun 5, 2020 at 11:27 AM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Mariya and Raghda,
>>> Please check the tracking number above as this shipment has 3 boxes.
>>> The Customer was handed 2 and the 3rd she kept chasing and she was
>>> advised that the box is not with SMSA.
>>> Last call she had with the SMSA customer support they told her the box
>>> was with them but was returned.
>>> The tracking number of course now shows as delivered while she did not
>>> receive the full package.
>>> We need an answer ASAP to know whether the shipment is still in you
>>> facility or returned to our WH as she needs the item urgently.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>