Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, [email-masked]
Cc: Edwin Thomas <[email-masked]>, Mostafa Said <[email-masked]>, Road Rider <[email-masked]>, Pankaj Mahey <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sat, 27 Jun 2020 13:55:53 +0400
List-Id: <ccteam.mumzworld.com>

@Road Rider <[email-masked]> @[email-masked]
<[email-masked]>  Please share your feedback.

Regards

Mostafa Saad
Last Mile  Mumzworld

On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> The customer only received 1 box that contains the Duvet. Please check
> with the courier as well. May we ask for the proof of delivery?
>
> @Mohit Caleb <[email-masked]> @Outbound.fc
> <[email-masked]>  - please we need your feedback
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Mary
>>
>> 2 Boxes have been delivered to the customer please check the missing
>> items with outbound
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> @Edwin Thomas <[email-masked]> - Thank you for your response.  The
>>> SLN-DVL-S240260
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>> ok, that is really what the customer wanted not the 2 gates.
>>>
>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>> <[email-masked]> - May I asked how many have been
>>> dispatched? As per NS, there were 3 items and in 2 packages
>>>
>>>
>>> But the item below shows not fulfilled so how come it says 3
>>> quantities have been dispatched?
>>>
>>>
>>> SBF-BS_EXT_WH45
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>> Safe - Safety Gate Extension 45cm - White
>>>
>>>
>>> @Mostafa saad <[email-masked]>  @[email-masked]
>>> <[email-masked]>  - the customer only received 1 box that
>>> contains this item  Silentnight - Summer Duvet-240X260cm
>>>
>>>  As per the customer, she didn't receive the gates as she already asked
>>> to cancel it previously.
>>>
>>> There is a pending refund request for those gates. The finance team is
>>> unable to proceed because it says the gates were shipped.
>>>
>>> Please clarify where are the gates?  We need an urgent update, the
>>> customer is extremely upset.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mary,
>>>>
>>>>
>>>>
>>>>
>>>>              SLN-DVL-S240260
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item which is not
>>>> shipped yet?
>>>>
>>>>
>>>>
>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Kindly delete the 2 items mentioned previously.
>>>>>
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> There is another item on this order, the customer still wants it.
>>>>>> Please ship it immediately.
>>>>>>
>>>>>>
>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>> - Summer Duvet-240X260cm
>>>>>>
>>>>>> Since the gates have been cancelled, we will raise the refund now.
>>>>>>
>>>>>> Thank you all.
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Pankaj,
>>>>>>>
>>>>>>> the item deleted and the order sent to you again.
>>>>>>>
>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Mostafa Said
>>>>>>>>
>>>>>>>> I revert back to your subject order through Qassim, Please
>>>>>>>> confirm once you received for delete  the item.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Pankaj
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return the order to
>>>>>>>>> me so I can cancel these items.
>>>>>>>>>
>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>> Please cancel the below item from the above order no. as
>>>>>>>>>> requested by the customer.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>
>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>> Kindly let us know once done to proceed with the refund.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>
>>>> --
>>>> Regards,
>>>> Edwin Thomas
>>>> Netsuite Developer
>>>>
>>>