Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >>
From: Michaela Manibo <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Radwa Ali <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Sat, 27 Jun 2020 13:09:09 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Please advise on this.  customer - Nada is waiting for her order until
now.  100151236

Thanks

On Fri, Jun 26, 2020 at 2:56 AM ae.mumzworld via customer care <
[email-masked]> wrote:

> Hi Ronald,
>
>
> Good day.
>
>
> According to our records, this shipment was not returned back.
>
>
> It was delivered on 4th June. No further records available, after delivery.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked]
> >> Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference
> ID: 58825343 >>
> >> Sent: Thu, 25 Jun 2020 08:52:20 UTC+04:00
> >>
> >>
> +ae.mumzworld <[email-masked]> Khalid,
> >>
>
> >>
> As per the customer 200285516_2 they refused the 2nd shipment when they
> realized it was not belong to them. But I can see the two awbs delivered to
> them
>
> >>
> Please confirm that the other package was returned to you.
>
> >>
> *Waybill:* *4712004566*
> [[:removedImage(image.png):]]
> >>
>
> >>
>
> >>
> *Waybill: 4712002120*
> [[:removedImage(image.png):]]
> >>
>
> >>
>
> >>
>
>
> >>
>
> >>
>
> >>
>
> >>
> Regards,
> Ronald
>
> >>
>
>
> >>
> On Wed, Jun 24, 2020 at 4:10 PM <[email-masked]> wrote:
> >>
>
>> Hi Ronald,
>>
>> I called the cst for SO# 100151236 She did not receive the items.
>>
>> The cst for order # 200285516_2 As previously agreed se received
>>  100151236 But she returned it when she realized its not her shipment. And
>> we have placed a new order.
>>
>> Please advise what is the next step for  100151236 As she wants the items.
>>
>>
>>
>> *Radwa Ali*
>> >> Customer Care Representative
>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> [[:removedImage(image001.png):]]
>>
>>
>>
>> *From:* [email-masked] <[email-masked]>
>> >> *Sent:* Tuesday, June 23, 2020 5:48 PM
>> >> *To:* 'Ronald Gaviola' <[email-masked]>
>> >> *Cc:* 'lastmile' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Eugene Mugisa' <[email-masked]>
>> >> *Subject:* RE: Order 100151236 // DHL-Express::4712002116 <<
>> Reference ID: 58825343 >>
>>
>>
>>
>> Hi @Ronald Gaviola <[email-masked]>,
>>
>> I called the customer but she was not reachable.
>>
>> I left case # 1145511 as pending and will try to call her tomorrow.
>>
>>
>>
>> *Radwa Ali*
>> >> Customer Care Representative
>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> [[:removedImage(image001.png):]]
>>
>>
>>
>> *From:* Ronald Gaviola <[email-masked]>
>> >> *Sent:* Tuesday, June 23, 2020 5:04 PM
>> >> *To:* Radwa Ali <[email-masked]>
>> >> *Cc:* lastmile <[email-masked]>; customer care <
>> [email-masked]>; Eugene Mugisa <[email-masked]>
>> >> *Subject:* Re: Order 100151236 // DHL-Express::4712002116 <<
>> Reference ID: 58825343 >>
>>
>>
>>
>> Hi Radwa,
>>
>>
>>
>> Could you please call this customer 200285516_2. They might have the
>> package for 100151236.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Tue, Jun 23, 2020 at 10:10 AM <[email-masked]> wrote:
>>
>> Hi @lastmile <[email-masked]>,
>>
>> Please advise.
>>
>>
>>
>> *Radwa Ali*
>> >> Customer Care Representative
>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> [[:removedImage(image001.png):]]
>>
>>
>>
>> *From:* [email-masked] <[email-masked]>
>> >> *Sent:* Tuesday, June 23, 2020 12:50 AM
>> >> *To:* [email-masked]; [email-masked]
>> >> *Cc:* [email-masked]; [email-masked]; [email-masked];
>> [email-masked]; [email-masked]
>> >> *Subject:* Re: Order 100151236 // DHL-Express::4712002116 <<
>> Reference ID: 58825343 >>
>>
>>
>>
>> Hi Ronald,
>>
>>
>>
>> Good day.
>>
>>
>>
>> My sincere apologies for the late response.
>>
>>
>>
>> This shipment was not handed over to DHL. The waybill was generated but
>> the physical shipment was not handed over.
>>
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> *Khalid Khalfan*
>>
>> Key Account Advisor
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 2924114
>>
>>
>>
>> [[:removedImage(image002.jpg):]]
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked]
>> >> Subject: Re: Order 100151236 // DHL-Express::4712002116
>> >> Sent: Sat, 20 Jun 2020 16:17:53 UTC+04:00
>> >>
>> >>
>>
>> Khalid +ae.mumzworld <[email-masked]>
>>
>>
>> >>
>>
>> Since we are not getting an update we will consider this shipment as lost.
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> Regards,
>>
>> Ronald
>>
>>
>> >>
>>
>>
>> >>
>>
>> On Sat, Jun 20, 2020 at 2:21 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>> >>
>>
>> Hi Team,
>>
>>
>> >>
>>
>> May we have an update on this shipment?
>>
>>
>> >>
>>
>> The customer is extremely furious. As per her, she contacted DHL and the
>> shipment is not with them.
>>
>>
>> >>
>>
>> Please clarify. We need an urgent update. The customer has been following
>> up several times.
>>
>>
>> >>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>> * >> >> *
>>
>> *Mary Anne Agapito*
>> >> Customer Care Representative
>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> On Sat, Jun 20, 2020 at 9:06 AM Samiya Sheikh <[email-masked]>
>> wrote:
>> >>
>>
>> Hi Team,
>>
>>
>> >>
>>
>> Kindly assist urgently.
>>
>>
>> >>
>>
>> Regards
>>
>>
>> >>
>>
>> On Fri, Jun 19, 2020 at 9:19 AM <[email-masked]> wrote:
>> >>
>>
>> Hi @Ronald Gaviola <[email-masked]>,
>>
>> Any updates ?
>>
>>
>>
>>
>>
>>
>> >> Best Regards,
>>
>> *Radwa Ali*
>> >> Customer Care Representative
>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> [[:removedImage(image001.png):]]
>>
>>
>>
>> *From:* Ronald Gaviola <[email-masked]>
>> >> *Sent:* Wednesday, June 17, 2020 3:44 PM
>> >> *To:* Samiya Sheikh <[email-masked]>; ae.mumzworld <
>> [email-masked]>
>> >> *Cc:* Eugene Mugisa <[email-masked]>; Pankaj Mahey <
>> [email-masked]>; customer care <[email-masked]>
>> >> *Subject:* Re: Order 100151236 // DHL-Express::4712002116
>>
>>
>>
>> +ae.mumzworld <[email-masked]> Khalid
>>
>>
>>
>> Please advise as to why the shipment is not moving.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Wed, Jun 17, 2020 at 2:26 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Kindly update urgently @Ronald Gaviola <[email-masked]>
>>
>>
>>
>> Regards
>>
>>
>>
>> On Mon, Jun 15, 2020 at 2:35 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Kindly update the status of this shipment urgently. no update since May
>> 23rd.
>>
>>
>>
>> [[:removedImage(image003.png):]]
>>
>>
>>
>> Regards
>>
>>
>>
>>
>>
>> --
>> >> You received this message because you are subscribed to the Google
>> Groups "lastmile" group.
>> >> To unsubscribe from this group and stop receiving emails from it, send
>> an email to [email-masked]
>> ([email-masked]) .
>> >> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/144101d64925%240c4f75c0%2424ee6140%24%40mumzworld.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/144101d64925%240c4f75c0%2424ee6140%24%40mumzworld.com?utm_medium=email&utm_source=footer>
>> .
>>
>>
>
>