Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Edwin Thomas <[email-masked]>, Mostafa Said <[email-masked]>, Road Rider <[email-masked]>, Pankaj Mahey <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sat, 27 Jun 2020 13:03:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The customer only received 1 box that contains the Duvet. Please check with
the courier as well. May we ask for the proof of delivery?

@Mohit Caleb <[email-masked]> @Outbound.fc <[email-masked]>
- please we need your feedback

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <[email-masked]>
wrote:

> Hello Mary
>
> 2 Boxes have been delivered to the customer please check the missing items
> with outbound
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> @Edwin Thomas <[email-masked]> - Thank you for your response.  The
>> SLN-DVL-S240260
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>> ok, that is really what the customer wanted not the 2 gates.
>>
>> @Mostafa Said <[email-masked]>  @Outbound.fc
>> <[email-masked]> - May I asked how many have been dispatched?
>> As per NS, there were 3 items and in 2 packages
>>
>>
>> But the item below shows not fulfilled so how come it says 3
>> quantities have been dispatched?
>>
>>
>> SBF-BS_EXT_WH45
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>> Safe - Safety Gate Extension 45cm - White
>>
>>
>> @Mostafa saad <[email-masked]>  @[email-masked]
>> <[email-masked]>  - the customer only received 1 box that
>> contains this item  Silentnight - Summer Duvet-240X260cm
>>
>>  As per the customer, she didn't receive the gates as she already asked
>> to cancel it previously.
>>
>> There is a pending refund request for those gates. The finance team is
>> unable to proceed because it says the gates were shipped.
>>
>> Please clarify where are the gates?  We need an urgent update, the
>> customer is extremely upset.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <[email-masked]> wrote:
>>
>>> Hi Mary,
>>>
>>>
>>>
>>>
>>>              SLN-DVL-S240260
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>> already shipped , Please delete the item from LFS or create a CRA for this
>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item which is not
>>> shipped yet?
>>>
>>>
>>>
>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly delete the 2 items mentioned previously.
>>>>
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> There is another item on this order, the customer still wants it.
>>>>> Please ship it immediately.
>>>>>
>>>>>
>>>>> 600889668_2 SLN-DVL-S240260
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>> - Summer Duvet-240X260cm
>>>>>
>>>>> Since the gates have been cancelled, we will raise the refund now.
>>>>>
>>>>> Thank you all.
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hello Pankaj,
>>>>>>
>>>>>> the item deleted and the order sent to you again.
>>>>>>
>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Mostafa Said
>>>>>>>
>>>>>>> I revert back to your subject order through Qassim, Please
>>>>>>> confirm once you received for delete  the item.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Pankaj
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> +Pankaj Mahey <[email-masked]> Please return the order to me
>>>>>>>> so I can cancel these items.
>>>>>>>>
>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> Please cancel the below item from the above order no. as requested
>>>>>>>>> by the customer.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>
>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>> Kindly let us know once done to proceed with the refund.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>
>>> --
>>> Regards,
>>> Edwin Thomas
>>> Netsuite Developer
>>>
>>