Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Edwin Thomas <[email-masked]>, Mostafa Said <[email-masked]>, Road Rider <[email-masked]>, Pankaj Mahey <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sat, 27 Jun 2020 12:45:41 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mary

2 Boxes have been delivered to the customer please check the missing items
with outbound

Regards

Mostafa Saad
Last Mile  Mumzworld

On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> @Edwin Thomas <[email-masked]> - Thank you for your response.  The
> SLN-DVL-S240260
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
> ok, that is really what the customer wanted not the 2 gates.
>
> @Mostafa Said <[email-masked]>  @Outbound.fc
> <[email-masked]> - May I asked how many have been dispatched?
> As per NS, there were 3 items and in 2 packages
>
>
> But the item below shows not fulfilled so how come it says 3
> quantities have been dispatched?
>
>
> SBF-BS_EXT_WH45
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
> Safe - Safety Gate Extension 45cm - White
>
>
> @Mostafa saad <[email-masked]>  @[email-masked]
> <[email-masked]>  - the customer only received 1 box that
> contains this item  Silentnight - Summer Duvet-240X260cm
>
>  As per the customer, she didn't receive the gates as she already asked to
> cancel it previously.
>
> There is a pending refund request for those gates. The finance team is
> unable to proceed because it says the gates were shipped.
>
> Please clarify where are the gates?  We need an urgent update, the
> customer is extremely upset.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <[email-masked]> wrote:
>
>> Hi Mary,
>>
>>
>>
>>
>>              SLN-DVL-S240260
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>> already shipped , Please delete the item from LFS or create a CRA for this
>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item which is not
>> shipped yet?
>>
>>
>>
>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly delete the 2 items mentioned previously.
>>>
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> There is another item on this order, the customer still wants it.
>>>> Please ship it immediately.
>>>>
>>>>
>>>> 600889668_2 SLN-DVL-S240260
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>> - Summer Duvet-240X260cm
>>>>
>>>> Since the gates have been cancelled, we will raise the refund now.
>>>>
>>>> Thank you all.
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Pankaj,
>>>>>
>>>>> the item deleted and the order sent to you again.
>>>>>
>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Mostafa Said
>>>>>>
>>>>>> I revert back to your subject order through Qassim, Please
>>>>>> confirm once you received for delete  the item.
>>>>>>
>>>>>> Thanks
>>>>>> Pankaj
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> +Pankaj Mahey <[email-masked]> Please return the order to me
>>>>>>> so I can cancel these items.
>>>>>>>
>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>> Please cancel the below item from the above order no. as requested
>>>>>>>> by the customer.
>>>>>>>>
>>>>>>>>
>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>
>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>> Kindly let us know once done to proceed with the refund.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>
>> --
>> Regards,
>> Edwin Thomas
>> Netsuite Developer
>>
>