Subject: Re: Delivery Follow Up - 600826424// no awb
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, "Alina D'Souza" <[email-masked]>, Anas nazzal <[email-masked]>
Date: Sat, 27 Jun 2020 11:56:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please arrange an urgent collection of the item today. This was initially
declared lost then it was found and delivered but the customer doesn't want
it anymore.

CRA_AR_RE12975 - Little Tikes - Easy Store Giant Slide - Evergreen

It's already logged in the collection tracker.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 27, 2020 at 9:30 AM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly do the needful as the customer confirmed that she get promised that
> the items will be collected today.
>
> Best Regards,
> Anas Nazzal
>
>
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>
> On Thu, Jun 25, 2020 at 3:00 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Alina D'Souza <[email-masked]> Please create CRA to proceed.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Thu, Jun 25, 2020 at 2:56 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> The order was delivered but the customer doesn't really want the item
>>> anymore. Please collect it on Saturday as much as possible, the customer is
>>> extremely furious about the delay.
>>>
>>> @Alina D'Souza <[email-masked]> @Returns.fc
>>> <[email-masked]> - please arrange the collection and once
>>> received kindly create the CRA to proceed with the refund.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 3:22 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Angeli Fontillas <[email-masked]>  DId you refund the customer?
>>>>
>>>> The order was returned today from EM Post...
>>>>
>>>>
>>>> @Eugene Mugisa <[email-masked]>  Please hold the lost we find
>>>> the order now and if the customer needs it we will deliver it today
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> Last Mile  Mumzworld
>>>>
>>>>
>>>> On Sun, Jun 21, 2020 at 7:36 PM Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Team,
>>>>>
>>>>> Please raise CRA, customer is ff up on her refund.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> On Thu, 11 Jun 2020 at 16:12, Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Appreciate your response.
>>>>>>
>>>>>> @Returns.fc <[email-masked]> @Denmark A
>>>>>> <[email-masked]>  - please assist, Sagar will be asking for a
>>>>>> CRA.
>>>>>>
>>>>>> Thank you
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 11, 2020 at 3:12 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Mary
>>>>>>>
>>>>>>> this order was lost from the WH
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 11, 2020 at 1:22 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> As per your email, the shipment got lost. Does it mean the courier
>>>>>>>> lost the package or has it been lost in the warehouse?
>>>>>>>>
>>>>>>>> @Ekta Jesswani <[email-masked]>  @Sagar Khawani
>>>>>>>> <[email-masked]>  - the customer is asking for a refund, can
>>>>>>>> I raise a refund request?
>>>>>>>>
>>>>>>>> There is no CRA yet as returns team need a confirmation first.
>>>>>>>>
>>>>>>>>  Please advise.  Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 11, 2020 at 12:33 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> Thanks for the update.
>>>>>>>>>
>>>>>>>>> @Returns.fc <[email-masked]> @Denmark A
>>>>>>>>> <[email-masked]>  - please create the cra, need to refund
>>>>>>>>> the customer asap. The customer is very furious
>>>>>>>>>
>>>>>>>>> Please advise once done. Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 11, 2020 at 8:57 AM Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> - 3PL
>>>>>>>>>>
>>>>>>>>>> Hello Mary
>>>>>>>>>>
>>>>>>>>>> Please refund the customer as the order was lost
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> Mostafa Saad
>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jun 10, 2020 at 7:03 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> Where is this shipment?
>>>>>>>>>>>
>>>>>>>>>>> The customer is asking for a refund and very furious she didn't
>>>>>>>>>>> receive her order and she doesn't have her money back.
>>>>>>>>>>>
>>>>>>>>>>> Please give us an urgent update tomorrow, the customer
>>>>>>>>>>> threatened to file a legal complaint.
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> *Dear Anas*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Do you have an AWB number…the same was requested by Usman on
>>>>>>>>>>>> the 10th of May…..i still don’t see one  to arrange a RTS*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Best regards*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Raj.P*
>>>>>>>>>>>>
>>>>>>>>>>>> E-Commerce & Large Enterprises
>>>>>>>>>>>>
>>>>>>>>>>>> Manager | Parcels and express BU
>>>>>>>>>>>>
>>>>>>>>>>>> Head Office
>>>>>>>>>>>>
>>>>>>>>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>>>>>>>>
>>>>>>>>>>>> *T*
>>>>>>>>>>>>
>>>>>>>>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>>>>>>>>
>>>>>>>>>>>>  |
>>>>>>>>>>>>
>>>>>>>>>>>> *  M*
>>>>>>>>>>>>
>>>>>>>>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>>>>>>>>
>>>>>>>>>>>> *E*
>>>>>>>>>>>>
>>>>>>>>>>>>  [email-masked]
>>>>>>>>>>>> <[email-masked]>*
>>>>>>>>>>>>
>>>>>>>>>>>>  |
>>>>>>>>>>>>
>>>>>>>>>>>> *  W*
>>>>>>>>>>>>
>>>>>>>>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>>>>>>>>
>>>>>>>>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>>>>>>>>
>>>>>>>>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *@ your service 24/7 ! *
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>>>>>>>> *Sent:* Monday, June 1, 2020 6:42 PM
>>>>>>>>>>>> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>>>>>>>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>>>>>>>>>>> *Cc:* Usman Abbasi <[email-masked]>; Rajesh
>>>>>>>>>>>> Pattabhi <[email-masked]>; customer care <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly do the needful as the customer called again to follow up
>>>>>>>>>>>> and asked for order cancellation and order refund.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best regards,
>>>>>>>>>>>>
>>>>>>>>>>>> Anas Nazzal
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> The customer called again to follow up.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> She no longer needs the order and requested for a refund.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly check advise asap to proceed.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise if this is lost so we can create a refund
>>>>>>>>>>>> escalation.
>>>>>>>>>>>>
>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise with the tracking number.
>>>>>>>>>>>>
>>>>>>>>>>>> The customer has been following up daily.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please share with us the AWB, the customer called to follow up
>>>>>>>>>>>> again
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Usman,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please ensure the delivery asap.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> @Mostafa saad <[email-masked]> - kindly share the awb
>>>>>>>>>>>> as there was none in the system
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>>
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
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