Subject: Re: Order #600806499 // Sku :TAMA-596-661 // Name :Brevi - Pratico Compact Bath Changing Station - Starry Sky // Damaged
From: Denmark A <[email-masked]>
To: Abigail Nicole Capinpin <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sat, 27 Jun 2020 11:15:49 +0400
List-Id: <ccteam.mumzworld.com>

+Abigail Nicole Capinpin <[email-masked]>  FYI

Regards,
Den mark

On Sat, Jun 27, 2020 at 10:12 AM Tarek El-Far <[email-masked]> wrote:

> Thank you Den, however, this order was delivered on 12.04.2020 which is
> more than 10 weeks old, not sure why it came up now but during this period,
> there were obviously long storage, shipping and delivery to customer.
>
>
>
> That would make it impossible to evaluate as manufacturing defect or
> accident during 10 weeks! Corners damage are typically due to hit impact
> while manufacturing defects (if any) should look more like cracks pattern
> spread all over the plastic part and not concentrated in a small area but
> again, it wouldn’t be fair nor possible to reach a conclusion at this stage
> after that long.
>
>
>
> Accordingly, please accept our apology for not being able to manage this
> return due to age.
>
>
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, 27 June, 2020 09:45
> *To:* Tarek El-Far <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Michael Rolle <
> [email-masked]>; Kenneth Nwaso <[email-masked]>
> *Subject:* Re: Order #600806499 // Sku :TAMA-596-661 // Name :Brevi -
> Pratico Compact Bath Changing Station - Starry Sky // Damaged
>
>
>
> Dear Tarek,
>
>
>
> Please see the PO for your reference.
>
>
>
>
> POMUMZ_DXB178785
>
>
> Regards,
>
>
>
> On Sat, Jun 27, 2020 at 9:40 AM Tarek El-Far <[email-masked]> wrote:
>
> Dear Den
>
>
>
> Please share with us MW PO# to TAMA
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
> On 27 Jun 2020, at 09:35, Denmark A <[email-masked]> wrote:
>
> 
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :The bath part (white plastic) is damaged.
>
>
>
>
>
>
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>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>