Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID: 57114358 >>
From: Mary Anne Agapito <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sat, 27 Jun 2020 11:05:02 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Any news on this case, please?

Awaiting your reply. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 20, 2020 at 9:15 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> May we have an update on this case, please?
>
> Please advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jun 17, 2020 at 3:27 PM <[email-masked]> wrote:
>
>> Hi Magapito,
>>
>>
>> Good day.
>>
>>
>> Follow up sent to our destination team, requesting them to advise on the
>> status of this pending piece.
>>
>>
>> I shall keep you posted, with the updates.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked]
>> >> Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID:
>> 57114358 >>
>> >> Sent: 06/15/2020 15:58
>> >>
>> >>
>>
>> Mumz World Team,
>>
>>
>>
>> Good day.
>>
>>
>>
>> No significant updates yet, as our destination team is checking on the
>> status of  the pending piece, with their operations team.
>>
>>
>>
>> Please hold for the next update, latest by 17/06/2020 at 15:00 hours. I
>> am following up & pushing destination, for the updates.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked]
>> >> Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID:
>> 57114358 >>
>> >> Sent: 06/11/2020 21:20
>> >>
>> >>
>>
>> Hi Magapito,
>>
>>
>>
>> Good day.
>>
>>
>>
>> Well noted. I shall investigate with our destination team on this &
>> revert back.
>>
>>
>>
>> Please hold for the next update on 15/06/2020 at 16:00 hours, latest.
>>
>>
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>> >>
>>
>> >> *Original Message ...*
>>
>> >> From: [email-masked]
>>
>> >> To: [email-masked]
>>
>> >> Cc: [email-masked], [email-masked]
>>
>> >> Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID:
>> 57114358 >>
>>
>> >> Sent: Thu, 11 Jun 2020 15:24:29 UTC+04:00
>>
>> >>
>>
>> >>
>> Hi Team,
>>
>>
>> >>
>> As per the customer, there is one item missing.
>>
>>
>> >>
>>
>> 100144497_2 KFEL-60184
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=519741> Baby
>> Einstein - Gear Neighborhood Friends Activity Jumper
>>
>>
>> >>
>> Please check and ensure the delivery immediately. The customer complained
>> she tried to reach your office but to no avail.
>>
>>
>> >>
>> Thank you
>> Warm Regards,
>>
>>
>> * >> *
>> *Mary Anne Agapito*
>>
>> >> Customer Care Representative
>>
>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>>
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>>
>> >>
>> On Sun, Jun 7, 2020 at 2:31 PM <[email-masked]> wrote:
>>
>> >>
>>
>>> Dear Mary,
>>>
>>>
>>>
>>> >>
>>>
>>> Please note as per the Last update shipment has been Delivered to the
>>> consignee Yesterday.
>>>
>>> Could you please confirm if they have already received the shipment.
>>>
>>>
>>>
>>> >>
>>>
>>>
>>>
>>> >>
>>> Should you require any further assistance, please contact me directly.
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>> Best Regards,
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>> *Mohamed Shabreen*
>>> Key Account Advisor
>>>
>>>
>>> >>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 600567567
>>>
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(DHL_Time1558359423774.jpg):]]
>>>
>>> >>
>>>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>> >> *Original Message ...*
>>>
>>> >> From: [email-masked]
>>>
>>> >> To: [email-masked]
>>>
>>> >> Cc: [email-masked], [email-masked]
>>>
>>> >> Subject: Delayed - 100144497_2// awb: 2406994203
>>>
>>> >> Sent: Thu, 04 Jun 2020 16:31:04 UTC+04:00
>>>
>>> >>
>>>
>>> >>
>>> Hi Team,
>>>
>>>
>>> >>
>>> May we know what had happened to this shipment?
>>>
>>>
>>> >>
>>> As per the customer, she tried contacting your office but to no avail,
>>> she also paid The 42 SAR custom fee.
>>>
>>>
>>> >>
>>> Please arrange the delivery immediately without any fail.
>>>
>>>
>>> >>
>>> Thank you
>>>
>>> >>
>>> Warm Regards,
>>>
>>>
>>> * >> *
>>> *Mary Anne Agapito*
>>>
>>> >> Customer Care Representative
>>>
>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>>
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>>
>>> >>
>>>
>>>
>>>
>>> >>
>>>
>>
>>
>> >>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>