Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Mary Anne Agapito <[email-masked]>
To: Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Sat, 27 Jun 2020 10:36:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

A gentle reminder on the above.

Please create the CRA. Customers keep on following up on their refund.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 24, 2020 at 4:42 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Please create a CRA to all the orders mentioned below:
>
>
> The finance team is unable to process the refund unless there are CRA for
> all.
>
> Please assist. Customers keep on following up on their refunds.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 20, 2020 at 11:04 AM Sagar Khawani <[email-masked]>
> wrote:
>
>> Denmark,
>>
>> Can you create one and confirm
>>
>> Thx
>>
>> Sagar
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Friday, June 19, 2020 5:31 PM
>> *To:* Denmark A <[email-masked]>; Umang Mehrotra <
>> [email-masked]>; Returns.fc <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shajeeb C <
>> [email-masked]>; Sagar Khawani <[email-masked]>; Amir
>> Julkarnain <[email-masked]>
>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> A gentle reminder on the above.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, Jun 17, 2020 at 1:30 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> For this order,
>>
>>
>>
>>
>> 600853022_2
>>
>> MMZT-1014XJ2-DOVE-L
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076>
>>
>> Bravado - Original Nursing Bra - Dove Heather, L
>>
>>
>>
>> It's one of the lost shipments declared by One Click, finance needs the
>> CRA in order to refund it.
>>
>>
>>
>> Please create the CRA and advise when done.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Sagar,
>>
>>
>>
>> For order -  600839184, this is under baby registry. The recipient is
>> about to give birth in 2 days, thus a new order was created.
>>
>>
>>
>> The new order # was given below and it has a total value of 821.21 AED
>> 600886337
>>
>>
>>
>> @Outbound.fc <[email-masked]> @Mohit Caleb
>> <[email-masked]>  - please pick and pack asap when fulfilled
>>
>>
>>
>> @lastmile <[email-masked]> @Mostafa saad
>> <[email-masked]> - please arrange an urgent delivery when
>> completed
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> As mentioned in the previous email, the given order numbers were deemed
>> lost by the courier.
>>
>>
>>
>> Please create the CRA as finance is asking for it in order to process the
>> refund.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Ekta,
>>
>>
>>
>> For this order
>>
>>
>>
>> 5/17/2020
>>
>> 600853022_2
>>
>> 18137273
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>>
>> The item is out of stock and the customer doesn't other items. The
>> customer wants a credit card refund.
>>
>>
>>
>> Can I raise a refund request now or shall we wait until the investigation
>> is over?
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <
>> [email-masked]> wrote:
>>
>> Dear Shajeeb/ Danny,
>>
>>
>>
>> Good afternoon!
>>
>>
>>
>> Investigation is still going on.
>>
>>
>>
>> Once it is approved, we will let you know.
>>
>>
>>
>>
>>
>> *Carmella Singh *
>> Account Representative
>> *One Click* Delivery Services
>> Mobile: +971 524758143
>> Tel: +971 (0) 4 368 7011
>>
>> www.1click2deliver.com
>>
>>
>>
>>
>>
>>
>>
>> *From:* Danny Naik <[email-masked]>
>> *Sent:* Monday, June 1, 2020 3:14 PM
>> *To:* Shajeeb C <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
>> [email-masked]>; Sujan Raj <[email-masked]>;
>> Sagar Khawani <[email-masked]>; Ekta Jesswani <[email-masked]>;
>> customer care <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Ahmed Nawaz <[email-masked]>; Diana Fontanilla <
>> [email-masked]>
>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> Hi Carmella,
>>
>>
>>
>> Kindly confirm me on the below with the CN amount and orde details.
>>
>>
>>
>> *Regards,*
>>
>>
>>
>> *Danny Naik*
>>
>> Chief Accountant
>>
>> Mobile +971 5 222 94356
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]> wrote:
>>
>> Hi Danny,
>>
>>
>>
>> Please issue the CN for the same ASAP.
>>
>> All the same will be deducted from the payments.
>>
>>
>>
>> Regards,
>>
>> Shajeeb
>>
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>> <[email-masked]>  All theses shipments were updating on the sheet
>> also please update them as lost.
>>
>>
>>
>> @Ekta Jesswani <[email-masked]> @customer care <[email-masked]> Please
>> place new orders to the mentioned customers ASAP.
>>
>>
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please note we already applied replacement for  600858031  this order,
>> please process a replacement for rest eight orders.
>>
>>
>>
>> Warm Regards,
>>
>> Sujan Raj,
>>
>> Mobile : +971506855826
>>
>> Email : [email-masked]
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
>> [email-masked]> wrote:
>>
>> Dears,
>>
>>
>>
>> Good day!
>>
>>
>>
>> We need your kind assistance if you can send replacement for the below  9
>> Orders.
>>
>>
>>
>> We are facing an issue with this driver, who refused to report Back to
>> Work and have tagged all orders as Delivered.
>>
>>
>>
>> We apologize for this inconvenience , trust that we are already doing an
>> investigation internally for this.
>>
>>
>>
>> In the meantime, please let us know as Sujan already has spoken to these
>> 9 customers and they are expecting the package anytime soon.
>>
>>
>>
>>
>>
>>
>>
>> *Date*
>>
>> *Order #*
>>
>> *Order ID*
>>
>> *Driver*
>>
>> *Status*
>>
>> *Update*
>>
>> 5/17/2020
>>
>> 600853022_2
>>
>> 18137273
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/17/2020
>>
>> 600839184
>>
>> 18137324
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/17/2020
>>
>> 600853041_1
>>
>> 18137378
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/18/2020
>>
>> 600841993
>>
>> 18184483
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/18/2020
>>
>> 600849011_2
>>
>> 18184496
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/18/2020
>>
>> 600855143
>>
>> 18184613
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/19/2020
>>
>> 600848439
>>
>> 18231853
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Received
>>
>> 5/19/2020
>>
>> 600858031
>>
>> 18231897
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/19/2020
>>
>> 600860737_1
>>
>> 18231901
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/19/2020
>>
>> 600852648
>>
>> 18231928
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>>
>>
>>
>>
>> *Carmella Singh *
>> Account Representative
>> *One Click* Delivery Services
>> Mobile: +971 524758143
>> Tel: +971 (0) 4 368 7011
>>
>> www.1click2deliver.com
>>
>>
>>
>>