Subject: Re: Chat performance of 24/06/2020
From: Rosette Modiri <[email-masked]>
To: deeksha <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Fri, 26 Jun 2020 23:35:36 -0700 (MST)

Hi Ma'am, 

Apologies for this inconvenience, Next time I will make sure none is leaving the shift without meeting the daily target. 

For Dipayan, I have updated the roster for half day. 

Thank you. 

Regards, 
Rosette 

From: "deeksha" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, 25 June, 2020 09:12:51 
Subject: Re: Chat performance of 24/06/2020 

Hi, 

Power cut is no excuse, why did we not make him extend to make sure that he completed his daily productivity targets? This is what we decided on the call that day, under any circumstances, the target has to be met. Please make sure that in future, irrespective of the issue, target is met. For yesterday, if this guy didn’t work for 3 hours, please make sure that he is marked half day and it is conveyed to Ashish. 

Ahmad is also below the target. For old people they are expecting at least 110-120 so why are we below that? 

Regards, 
Deeksha 

Sent from my iPhone 

On 25 Jun 2020, at 03:38, Rosette Modiri <[email-masked]> wrote: 

BQ_BEGIN

Hi Ma'am, 

Please find below the number of chats served by the agents on 24/06/2020. 

	Agents 	chats 	bad rating 	good rating 
	Ahmad Daher 	74 	3 	8 
	Dipayan 	56 	2 	8 
	Mohammed Obiedo 	OFF 	OFF 	OFF 

Dipayan faced a power cut issue for 3 hours that's why his count is lees. 

Regards, 
Rosette 

BQ_END