Subject: RE: Order #600806499 // Sku :TAMA-596-661 // Name :Brevi - Pratico Compact Bath Changing Station - Starry Sky // Damaged
From: "Tarek El-Far" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>
Date: Sat, 27 Jun 2020 10:12:16 +0400
List-Id: <ccteam.mumzworld.com>

Thank you Den, however, this order was delivered on 12.04.2020 which is more than 10 weeks old, not sure why it came up now but during this period, there were obviously long storage, shipping and delivery to customer. 

That would make it impossible to evaluate as manufacturing defect or accident during 10 weeks! Corners damage are typically due to hit impact while manufacturing defects (if any) should look more like cracks pattern spread all over the plastic part and not concentrated in a small area but again, it wouldn’t be fair nor possible to reach a conclusion at this stage after that long.

Accordingly, please accept our apology for not being able to manage this return due to age. 

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Denmark A <[email-masked]> 
Sent: Saturday, 27 June, 2020 09:45
To: Tarek El-Far <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Michael Rolle <[email-masked]>; Kenneth Nwaso <[email-masked]>
Subject: Re: Order #600806499 // Sku :TAMA-596-661 // Name :Brevi - Pratico Compact Bath Changing Station - Starry Sky // Damaged

Dear Tarek, 

Please see the PO for your reference. 

POMUMZ_DXB178785

Regards, 

On Sat, Jun 27, 2020 at 9:40 AM Tarek El-Far <[email-masked] <mailto:[email-masked]> > wrote:

Dear Den

Please share with us MW PO# to TAMA

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

On 27 Jun 2020, at 09:35, Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:received_damaged_not_as_new
Comments :The bath part (white plastic) is damaged.  

 

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark