Subject: Re: Delivery Follow Up - 600826424// no awb
From: Anas nazzal <[email-masked]>
To: Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Sat, 27 Jun 2020 09:29:58 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly do the needful as the customer confirmed that she get promised that
the items will be collected today.

Best Regards,
Anas Nazzal

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On Thu, Jun 25, 2020 at 3:00 PM Mostafa saad <[email-masked]>
wrote:

> @Alina D'Souza <[email-masked]> Please create CRA to proceed.
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Thu, Jun 25, 2020 at 2:56 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> The order was delivered but the customer doesn't really want the item
>> anymore. Please collect it on Saturday as much as possible, the customer is
>> extremely furious about the delay.
>>
>> @Alina D'Souza <[email-masked]> @Returns.fc
>> <[email-masked]> - please arrange the collection and once
>> received kindly create the CRA to proceed with the refund.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jun 24, 2020 at 3:22 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Angeli Fontillas <[email-masked]>  DId you refund the customer?
>>>
>>> The order was returned today from EM Post...
>>>
>>>
>>> @Eugene Mugisa <[email-masked]>  Please hold the lost we find the
>>> order now and if the customer needs it we will deliver it today
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Sun, Jun 21, 2020 at 7:36 PM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> Please raise CRA, customer is ff up on her refund.
>>>>
>>>> Thank you.
>>>>
>>>> On Thu, 11 Jun 2020 at 16:12, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> Appreciate your response.
>>>>>
>>>>> @Returns.fc <[email-masked]> @Denmark A
>>>>> <[email-masked]>  - please assist, Sagar will be asking for a
>>>>> CRA.
>>>>>
>>>>> Thank you
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 11, 2020 at 3:12 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Mary
>>>>>>
>>>>>> this order was lost from the WH
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 11, 2020 at 1:22 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> As per your email, the shipment got lost. Does it mean the courier
>>>>>>> lost the package or has it been lost in the warehouse?
>>>>>>>
>>>>>>> @Ekta Jesswani <[email-masked]>  @Sagar Khawani
>>>>>>> <[email-masked]>  - the customer is asking for a refund, can I
>>>>>>> raise a refund request?
>>>>>>>
>>>>>>> There is no CRA yet as returns team need a confirmation first.
>>>>>>>
>>>>>>>  Please advise.  Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 11, 2020 at 12:33 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> Thanks for the update.
>>>>>>>>
>>>>>>>> @Returns.fc <[email-masked]> @Denmark A
>>>>>>>> <[email-masked]>  - please create the cra, need to refund
>>>>>>>> the customer asap. The customer is very furious
>>>>>>>>
>>>>>>>> Please advise once done. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 11, 2020 at 8:57 AM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> - 3PL
>>>>>>>>>
>>>>>>>>> Hello Mary
>>>>>>>>>
>>>>>>>>> Please refund the customer as the order was lost
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jun 10, 2020 at 7:03 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>> Where is this shipment?
>>>>>>>>>>
>>>>>>>>>> The customer is asking for a refund and very furious she didn't
>>>>>>>>>> receive her order and she doesn't have her money back.
>>>>>>>>>>
>>>>>>>>>> Please give us an urgent update tomorrow, the customer threatened
>>>>>>>>>> to file a legal complaint.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> *Dear Anas*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Do you have an AWB number…the same was requested by Usman on
>>>>>>>>>>> the 10th of May…..i still don’t see one  to arrange a RTS*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Best regards*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Raj.P*
>>>>>>>>>>>
>>>>>>>>>>> E-Commerce & Large Enterprises
>>>>>>>>>>>
>>>>>>>>>>> Manager | Parcels and express BU
>>>>>>>>>>>
>>>>>>>>>>> Head Office
>>>>>>>>>>>
>>>>>>>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>>>>>>>
>>>>>>>>>>> *T*
>>>>>>>>>>>
>>>>>>>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>>>>>>>
>>>>>>>>>>>  |
>>>>>>>>>>>
>>>>>>>>>>> *  M*
>>>>>>>>>>>
>>>>>>>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>>>>>>>
>>>>>>>>>>> *E*
>>>>>>>>>>>
>>>>>>>>>>>  [email-masked]
>>>>>>>>>>> <[email-masked]>*
>>>>>>>>>>>
>>>>>>>>>>>  |
>>>>>>>>>>>
>>>>>>>>>>> *  W*
>>>>>>>>>>>
>>>>>>>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *@ your service 24/7 ! *
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>>>>>>> *Sent:* Monday, June 1, 2020 6:42 PM
>>>>>>>>>>> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>>>>>>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>>>>>>>>>> *Cc:* Usman Abbasi <[email-masked]>; Rajesh
>>>>>>>>>>> Pattabhi <[email-masked]>; customer care <
>>>>>>>>>>> [email-masked]>
>>>>>>>>>>> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Dear Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly do the needful as the customer called again to follow up
>>>>>>>>>>> and asked for order cancellation and order refund.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best regards,
>>>>>>>>>>>
>>>>>>>>>>> Anas Nazzal
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer called again to follow up.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> She no longer needs the order and requested for a refund.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly check advise asap to proceed.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> Please advise if this is lost so we can create a refund
>>>>>>>>>>> escalation.
>>>>>>>>>>>
>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi All,
>>>>>>>>>>>
>>>>>>>>>>> Please advise with the tracking number.
>>>>>>>>>>>
>>>>>>>>>>> The customer has been following up daily.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please share with us the AWB, the customer called to follow up
>>>>>>>>>>> again
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Usman,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please ensure the delivery asap.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @Mostafa saad <[email-masked]> - kindly share the awb
>>>>>>>>>>> as there was none in the system
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
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