Subject: Re: Urgent / Undelivered - Order No. 600863397_1
From: Clearway Express <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Sagar Khawani <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, [email-masked], customer care <[email-masked]>, Anas nazzal <[email-masked]>, Mostafa saad <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Date: Sat, 27 Jun 2020 08:31:19 +0400
List-Id: <ccteam.mumzworld.com>

Dear Hyacinth,

This order was delivered to the address stated on AWB however the customer
has changed the address. Since  our DA did not deliver to her new address
in Nad al Sheba, Than customer herself came to her old apartment in D1
tower Al Jadaf and collected her order as it was in front of the door.This
is confirmed by building security.if you didn't initiated the refund kindly
hold it.

regards
Hashim
Clearway Express

On Mon, 22 Jun 2020 at 11:05, Hyacinth Joyce <[email-masked]> wrote:

> Hi Hussain,
>
> Please receive -  CRAMUMZ_DXB12416  to proceed with the refund.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 8 Jun 2020 at 12:47, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi team,
>>
>> @Mostafa saad <[email-masked]> thank you for the update.
>>
>> @Shajeeb Cheriyath <[email-masked]> / @Sagar Khawani
>> <[email-masked]> we have processed a refund for the above-mentioned
>> order and created CRA -  CRAMUMZ_DXB12416  as the item is not in stock.
>> -shipment is lost / undelivered.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 8 Jun 2020 at 10:23, Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Hyacinth
>>>
>>> Please place new order to the customer with the correct address to
>>> proceed delivery today
>>>
>>> @Shajeeb Cheriyath <[email-masked]>  Please we need to update
>>> this order as lost On ( Clearway ) ( 600863397_1 ) also we already add this
>>> on the sheet.
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Mon, Jun 8, 2020 at 9:38 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi team,
>>>>
>>>> Please note of the below delivery address.
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sat, 6 Jun 2020 at 11:59, Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear Mostaf,
>>>>>
>>>>> As per our conversation, kindly do the needful to the customer as she
>>>>> keeps calling to follow up.
>>>>>
>>>>> Best Regards
>>>>> Anas Nazzal
>>>>>
>>>>> On Sat, Jun 6, 2020 at 10:41 AM Clearway Express <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> This order was delivered to the mentioned address in system Al Jadaf
>>>>>> street D1 Tower apartment 1708.this is the customer fault to put the wrong
>>>>>> address.my courier will collect it and will bring to Nad Al Sheba.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Sat, 6 Jun 2020, 10:33 Anas nazzal, <[email-masked]> wrote:
>>>>>>
>>>>>>> Dear Team
>>>>>>>
>>>>>>> The customer is extremely angry and totally dissatisfied about the
>>>>>>> service and delay.
>>>>>>> kindly do the needful and note that the customer requested to get
>>>>>>> the order delivery on *Dubai-nad al Shiba- grand views house t230*
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 4, 2020 at 6:57 PM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>> Do we have an update?
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, 4 Jun 2020 at 12:57, Mostafa saad <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @[email-masked] FYA
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 4, 2020 at 12:52 PM Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Clearway Express <[email-masked]>  Please collect
>>>>>>>>>> this order from the customer and deliver it on the new address...
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> Mostafa Saad
>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 4, 2020 at 12:26 PM Hyacinth Joyce <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa and Eugene,
>>>>>>>>>>>
>>>>>>>>>>> The above-mentioned order shows delivered yesterday on our
>>>>>>>>>>> records.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly check with the courier as the customer informed that she
>>>>>>>>>>> did not receive it. The customer's delivery address is below:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please prioritize, the customer threats to raise a formal
>>>>>>>>>>> complaint.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, 3 Jun 2020 at 09:05, Hyacinth Joyce <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa and Eugene,
>>>>>>>>>>>>
>>>>>>>>>>>> Please update.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, 2 Jun 2020 at 18:40, Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> To update on the above, the delivery address is below:
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Dubai-nad al Shiba- grand views house t230*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, 2 Jun 2020 at 18:35, Hyacinth Joyce <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer is following up on the delivery of the
>>>>>>>>>>>>>> above order. It shows shipped on 23rd May, undelivered until Today.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please check and advise ASAP.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>